Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,336 Reviews)
Rating breakdown 22,336 reviews
5 Stars
19,161
4 Stars
2,440
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Amazing phone
on March 22, 2026
Posted by: Sanjay
[This review was collected as part of a promotion.] This device is truly impressive, offering a comprehensive suite of advanced capabilities. The artificial intelligence features, in particular, stand out as exceptionally innovative. It is remarkable how these intelligent functions enhance the overall user experience. I find myself consistently delighted by the performance and versatility it provides. This technology represents a significant leap forward in mobile computing. This operating system is truly exceptional. The user interface is remarkably fluid and responsive. Gaming experiences are significantly enhanced by its performance. It provides a very enjoyable and seamless user journey. This software represents a considerable advancement in user experience overall I love the AI features and many other parts of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing with limitless features
on March 22, 2026
Posted by: Cruize
[This review was collected as part of a promotion.] The Galaxy 25 Ultra is a great phone. I have had it for 6 months and I'm still learning new things, Galaxy AI has helped me learn so much, I am pursuing a career in cyber security and honestly I owe most of it to Galaxy AI. Anything you ask or need help learning, maybe finding something anything you want just ask, if you feel you need more information you can take a deep dive. Samsung is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 22, 2026
Posted by: Akreview
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has completely changed how I stay productive. The S25 Ultra feels incredibly refined, but the real standout for me is the integration of Galaxy AI. Features like Circle to Search have become second nature for looking up information on the fly, and the Now Brief feature on the lock screen is a game-changer for starting my day with a clear summary of my schedule and the weather.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is top tier!
on March 22, 2026
Posted by: KheKhe
[This review was collected as part of a promotion.] I love the "remix" AI features on the phone. I have so much fun with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does all I need to do.
on March 23, 2026
Posted by: Love2Ride
[This review was collected as part of a promotion.] I'm unsure about Galaxy Ai talking over all tasks but it has helped shorten the time needed to do a few things and find information. It is a big change from the Galaxy S10 I had previous to this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on March 23, 2026
Posted by: Herald3K
[This review was collected as part of a promotion.] I use my phone for everything. Work, personal, entertainment and more. The Galaxy AI is superior to any other I have encountered.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera and speaker
on March 23, 2026
Posted by: Krittybo
[This review was collected as part of a promotion.] I don't think the camera is all that great especially compared to the IPhones also the speaker volume sucks it's not loud at all I think the picture could be much clearer for movies and videos I would also like to add that for the kind of money we pay for the device it was a real ridiculous and ballsy move to not take away the adapter piece for the charger cord these I honestly believe the more expensive the phones get the more they seem to be not worth all the money we spend and the cheaper you get with what is included when we buy the phone
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi there Krittybo, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations and we would love to help you maximize your experience and resolve your frustrations. We have provided links to articles to help you with different camera features and settings available for the best possible photos and videos, as well as different audio settings for your device. The removal of the charging adapter is part of an effort to reduce electronic waste and work towards a more sustainable future. We have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about changes in our procedures. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
love it so much
on March 23, 2026
Posted by: galaxylover
[This review was collected as part of a promotion.] I got an S24 ultra it didn't have my phone in the list but I love it has the BEST CAMERA I've ever used they are so great very durable dropped it many times still in great condition I love the s pen so neat but I forget it's there sometimes or if use it more I also love how big the screen is and the Samsung AI is amazing it's so crazy how AI can do and tell you almost anything it's incredible I can't wait to upgrade to the 25 ultra or 26 if it's out. I've had this phone for years and I'm in love won't change from galaxy EVER LIKE PEOPLE TRY TO ENCOURAGE NO WAY.THEY ARE AMAZING THANK YOU
Value
5
Written by a customer while visiting Samsung US