Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,365 Reviews)
Rating breakdown 22,365 reviews
5 Stars
19,185
4 Stars
2,443
3 Stars
434
2 Stars
137
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,310)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Good phone but OS changes ruined things
on March 13, 2026
Posted by: Moogoth
[This review was collected as part of a promotion.] Great phone so far, feel like it should use way more internal storage for pictures and or videos. But the biggest problem is that android updated the OS recently and now my secure folder that i had locked with a pin, when i go to get in it i have to now set a pin on my entire phone in order to open it. I dont need a pin on my phone as its never in a compromising place and i dont leave it places randomly, for stuff i want secured i put in a secure locked folder.
Aaide from that the phone has been great, the pen/stylis works great, combined with a decent art app i can draw easy on it. The little button on the side of the pen is pretty useless to me. It really dosnt add anything except annoyance when i accidentally click it when using it.
One other feature i wish i could change. If i have my bluetooth on listening to my ear buds at home, if my wife comes home then my phone trys to then automatically connect to the car right away. I cant turn that off unless i tell it to forget the car....it drives me crazy. Just let me have a toggle to automatically connect or not a bluetooth, dont force me to do it.
"Galaxy AI" isnt bad so far but havnt had a chance to use it much
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hello Moogoth, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the overall usage and capabilities of your device. We have provided a link to the Samsung Support Team to assist you directly with the security settings available on your device, as well as the Bluetooth connection options. We have also shared a link to the complete manual for your device to help you discover and integrate the features of Galaxy AI in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best model yet
on March 13, 2026
Posted by: Markmywords3
[This review was collected as part of a promotion.] This phone encompasses many great features.
It is so user friendly.
Great camera
Long battery life
Great storage
Great organizational features
I always use the Ai feature
Highly recommend
It is so user friendly.
Great camera
Long battery life
Great storage
Great organizational features
I always use the Ai feature
Highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is everything and more!
on March 13, 2026
Posted by: Petedm90
[This review was collected as part of a promotion.] I use my galaxy device and the galaxy ai all the time. It has such a good interface and runs smoothly. There's never any buffering on the videos and I am able to navigate the device with ease. Absolute love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 13, 2026
Posted by: Gottacatchemall
[This review was collected as part of a promotion.] This phone really has no weaknesses. I use it for everyday things like calling and texting with no issues and I also game on it quite a bit . The camera is fantastic and the galaxy AI features are plentiful and very useful. Battery life and wireless charging ( the way I charge it 90% of the time ) are two of my biggest problems in the past but this phone does not have those issues. Highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone as an upgrade for my Note 9.
on March 13, 2026
Posted by: DerZauberer
[This review was collected as part of a promotion.] This phone has become a companion and go-to for almost all of my administrative needs, as well as my entertainment. It has even replaced my tablet! The AU feature has helped me more than I ever expected, especially since I didn't think I would ever use it to begin with! The only reason I didn't give it the full 5 stars is becaue I really miss being able to assign unique notification sounds to my contacts. I tend to keep my phones until they don't work anymore or just cannot be kept compatible with the apps I use to monitor my health issues. I foresee not having to replace this device for many years. This is my 5th Samsung device, and I just don't find this quality in any other brand. I am certain my next device will be in this same line.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is an Awesome device
on March 13, 2026
Posted by: SamsungLove
[This review was collected as part of a promotion.] I just absolutely love my Samsung Galaxy S25 Ultra! The camera is the best I've seen yet. I have used Galaxy AI to create a cartoon with a storyline as well as a poem for my husband. I use the split screen when I'm doing my deliveries so I can receive offers and watch videos while I wait. Nothing about this phone is disappointing! Thank you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Got Good features
on March 13, 2026
Posted by: KrazeeMexicant
[This review was collected as part of a promotion.] I use my galaxy for work. To look at lineups for work and photos of my family and s pen for note taking.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship Cellular Device Above All Others
on March 13, 2026
Posted by: hardtimezone
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has become the gold standard for how a phone should feel in real‑world use. It’s fast in a way that never calls attention to itself—apps snap open, multitasking is effortless, and everything just works with a level of polish that makes other devices feel clunky. The display is a knockout: bright, razor‑sharp, and so cleanly calibrated that photos, videos, and even simple text look elevated.
What really seals it for me is the reliability. Charging is predictable and blazing fast with the right PPS setup, battery life is rock‑solid, and the camera system delivers consistently excellent shots without fuss. It’s the rare device that feels engineered for people who actually use their phone as a daily tool, not a tech demo.
The S25 Ultra has become the center of my ecosystem—talking seamlessly to my Galaxy Watch Ultra, my Ring, my TV, my whole setup. It’s powerful, dependable, and thoughtfully designed. Every time I pick it up, I’m reminded that this is exactly what a flagship should be.
Value
5
Written by a customer while visiting Samsung US