Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,970 Reviews)
Rating breakdown 28,970 reviews
5 Stars
24,827
4 Stars
3,239
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
This product has great features."Galaxy AI" handy.
on April 13, 2026
Posted by: Shorty
[This review was collected as part of a promotion.] Love the "Galaxy AI" feature it is a great tool, very helpful for the everyday.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Premium feel Comfort of the Note
on April 13, 2026
Posted by: OGNoteFan
[This review was collected as part of a promotion.] I use my S25 Ultra as my daily driver. I have been a Samsung man since the original Note and fell in love with the Stylus. Over the years I have declined to upgrade from a note when they discontinued the line until the Stylus became integrated in the S line. The 25 Ultra has all the features I love. The Galaxy AI select feature with the stylus is very useful for search and capturing valuable information quickly. Wonderful product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Some and great phone
on April 13, 2026
Posted by: Nature2Photo
[This review was collected as part of a promotion.] I use my phone for work and for leisure and just recently switched to Samsung and its been a complete changer from the cameras, to the speed and reactiveness of my phone I've been in awe of what I've been missing. Also, the ability for customization and the ease of use of Galaxy AI has been astronomical. Im not a photographer by any means but the helpful AI tricks and tips have helped with my hobby of taking photos in nature. Before I was worried about rain, snow or fog. I havent had any issue as of yet. The editing features allow for clearing or removing those "blemishes" without compromising the actual nature of the shot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on April 13, 2026
Posted by: Beccawai
[This review was collected as part of a promotion.] I have had this phone for over a year with no issues. Camera is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on April 13, 2026
Posted by: Psyborg
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an extraordinary phone. The Galaxy AI is phenomenal. Only con thatbI have is lack of Bluetooth with the S-Pen. Other than that, great phone for the masses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I wish the s pen was Bluetooth like the s23 Ultra.
on April 13, 2026
Posted by: Racerdude98
[This review was collected as part of a promotion.] If I could get a new trade in for my phone I would be much more satisfied.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there Racerdude98, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when features of your device have been changed and do not align to your expectations. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the complete manual for your device for additional features available on your device like hand gestures and voice commands you can use. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Ultra 25
on April 13, 2026
Posted by: Moneymak3r
[This review was collected as part of a promotion.] I love the Samsung ultra phones. I do not like the voice recorder that is on the screen for calls. Can't seem to make it go away. Do like the AI features. Great phone for business use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 13, 2026
Posted by: Hairstylist1980
[This review was collected as part of a promotion.] I love everything about the Ultra's! I love the 🖊️ pen, Gemini, he helps me set timers and things at work. It's just an all around amazing device! I will never step away from Samsung 😊
Value
5
Written by a customer while visiting Samsung US