Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,959 Reviews)
Rating breakdown 28,959 reviews
5 Stars
24,817
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great phone!!
on April 22, 2026
Posted by: No1kissfan69
[This review was collected as part of a promotion.] Phone is very fast with no lag. The battery life is excellent and it charges very fast. The cameras are great with excellent zoom capabilities. I haven't used the AI features much but I will eventually. I am very happy with my Galaxy S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone for the price.
on April 22, 2026
Posted by: CatRin66
[This review was collected as part of a promotion.] I upgraded to this phone from a Note9. The transition has been smooth. The phone operates satisfactorily. I'm not overly impressed with the camera. It doesn't seem much better than my old phone. I was hoping galaxy AI would simplify sorting photos, but it's either disappointing or I just haven't figured out the best way to use it. Battery life isn't impressive either, but overall I'm happy with my purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 22, 2026
Posted by: WillG44
[This review was collected as part of a promotion.] Really like the AI features and the overall look and feel of the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Update bad
on April 22, 2026
Posted by: Luveu
Expertise:Intermediate
Update messed my phone up overheating dying fast apps not working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hi there Luveu, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maintain the optimal temperature of your device, maximize the battery life, and troubleshoot the apps not functioning. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 22, 2026
Posted by: LDirty
[This review was collected as part of a promotion.] It's very fast and runs smooth. It has a great camera and I love good the quality of the image is even when zoomed in x10. Galaxy Ai is also very convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I ever had
on April 22, 2026
Posted by: Jhon2sp
[This review was collected as part of a promotion.] A phone is very good and all aspects. The screen from very perfect anti-reflective is very good in the perfect audios. The load? The duration is very contact. Very soft to hold in your hand very strong. Titanium is very strong. It is the best phone they had all my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works... period....
on April 22, 2026
Posted by: LokoMalo
[This review was collected as part of a promotion.] No stress. Now have to write more filler so I can sign up. We're good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is alright
on April 22, 2026
Posted by: Meruta74
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has an Ai assistant. I am still learning how to use the Ai.
Value
4
Written by a customer while visiting Samsung US