Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,811 Reviews)
Rating breakdown 28,811 reviews
5 Stars
24,694
4 Stars
3,220
3 Stars
553
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Love the phone
on February 18, 2025
Posted by: Littlejoe72
[This review was collected as part of a promotion.] I'm 72 and got this nice s25 ultra. Easy to use. Great features. I tell my friends here about it. And show them how easy it is to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on February 18, 2025
Posted by: Rizkings
[This review was collected as part of a promotion.] Amazing phone with cool design and features. Love it!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great new phone
on February 18, 2025
Posted by: iammanis
[This review was collected as part of a promotion.] The camera is a great setup, the speed at which it integrates the apps is seamless. The new flat screen and body fits almost perfectly in my hands. Just a super experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost percect
on February 18, 2025
Posted by: PixeltoG25
[This review was collected as part of a promotion.] Love the smoothness of the S25 Ultra. It's a real standout. My only gripes are the battery life – could definitely be better – and the camera, which feels like a minor upgrade. Even so, it's a flagship phone through and through.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New top phone
on February 18, 2025
Posted by: MThor01
[This review was collected as part of a promotion.] The phone is super fast and integrates very well. It would be a 5 star if not for what I feel is confusion on the AI front. This may be a failing on me and not the device. Samsung AI and Googles Gemini AI seem to be the same service. With Bixby I can choose them or Google as the assistant. I am not lowering the score as I can't tell if it is mine or Samsung failure. Overall I have no issues.l and thourally enjoy this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome experience!
on February 18, 2025
Posted by: VerSed
[This review was collected as part of a promotion.] The new S25 Ultra has been amazing, and full of features. The new Ai features are top of the line, and the competitors don't even compare.
The only thing I haven't loved is they removed bluetooth from the s-pen. But atleast they left the charger so we could get a Bluetooth pen later when they offer it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on February 18, 2025
Posted by: GorrillaMagilla
[This review was collected as part of a promotion.] I have tried many of the new features on the phone the now brief is awesome it is learning what is important to me and keeps putting pertinent information on the brief which I love. The audio eraser was easy to use and is an awesome tool. Made making a video and making it so you were like the only one there and takes out all the background noise and other idle conversation. The adaptation of Gemini is also great makes adding appointments easy to the calendar or calling on the go without having to look at the phone. Would highly recommend this to anyone who is looking to upgrade or trade in a phone I feel like I only hit the top of the iceberg can't wait to work with it more to see what else I can tap in to!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice not Perfect
on February 18, 2025
Posted by: Weatherguy25
[This review was collected as part of a promotion.] I do appreciate that this phone is solid and doesn't feel cheap. There has been no issues or malfunctions and the camera works well.
The only reason why I gave 3 stars is simply because of the outdated software. The phone came with December patch however we are now in February. I've had the phone for 2 weeks and the official release date was 02/07/2025 - but still no software upgrades.
I work from home in a more advanced position that allows me to have teams on my phone. As a result of the software not being updated I am unable to access Teams which affects my ability to work.
Side note. The green isn't so green :(
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Weatherguy25, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific apps and features of your device are to you every day. We have provided a link to an article to help you troubleshoot this experience. We have also shared a link to the Samsung Support Team to offer additional assistance and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US