Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,902 Reviews)
Rating breakdown 28,902 reviews
5 Stars
24,769
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
So far a great phone
on February 25, 2025
Posted by: Ghostrydr75
[This review was collected as part of a promotion.] Coming from high end Japanese phones this phone is a better phone. Camera is great, especially the zoom. Screen is bright, everything runs smoothly. No complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simple to use
on February 25, 2025
Posted by: Luna38
[This review was collected as part of a promotion.] Its easy to manage and figure out. It has a lot of setting to make things easier. I can inatall and set it up easily its simple. It has a lot of security options. I can personalize it as well which i love.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 25, 2025
Posted by: MissF150Shad0w
[This review was collected as part of a promotion.] Great design, processor and seamless actions across apps!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome AI
on February 25, 2025
Posted by: Alucard
[This review was collected as part of a promotion.] So glad i upgrade, love the audio deletetion when editing videos. Love the crisp imaging on photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen down grade is a bummer
on February 25, 2025
Posted by: Isaiahf15
[This review was collected as part of a promotion.] I use the phone for pictures, notes, calendar and streaming the s pen down grade feels like a step backwards ai I don't really use to much
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Isaiahf15, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to functionality can be frustrating as you learn to use different settings and features. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands that can be used with your device. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for pictures and every day use
on February 25, 2025
Posted by: Efigue
[This review was collected as part of a promotion.] Easy to use and great quality on pictures, IA is integrated and works very well
I use it a lot for my every day tasks.
I use it a lot for my every day tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Only and upgrade if you love AI.
on February 25, 2025
Posted by: Purchase2025
[This review was collected as part of a promotion.] The phone is only an upgrade in the sense of the AI properties. Unfortunately the company removed the core functions and battery of the S Pen so it is no better than a simple stylus. The camera, functionality, game play, and other basic phone aspects have no noticeable differences. Going from a fully paid off phone to this, is almost a downgrade excluding the AI functions. On the note of AI functionality, it is superb. The incorporation of Gemini has made a leap in functionality and self control of the device. The AI program is truly the only reason I have not returned the device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy s25 Ultra has an advanced camera system
on February 25, 2025
Posted by: Louis3
[This review was collected as part of a promotion.] My Galaxy S25 Ultra has wonderful Advanced AI features that enhance the cameras photography
Value
5
Written by a customer while visiting Samsung US