Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,903 Reviews)
Rating breakdown 28,903 reviews
5 Stars
24,770
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Good phone but terrible battery
on March 5, 2025
Posted by: Screwedbysamsung
Expertise:Intermediate
After having the phone for about 5 days it's been a good phone overall the software is great and camera good as always but the battery is terrible. I don't see where some people get 17hrs of battery usage mine barely lasts 10hrs after a full charge for a new phone this is terrible and annoying for samsung's flagship. I switched from s22 ultra to the s25 ultra and I'm just overall very disappointed. I've turned different apps off and even turned off 5G service to 4G because I know that can drain the battery a lot too but seems to not help much
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, March 6, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important all day battery life of your device is to you and we would love to help you resolve this matter. The battery life should improve after a short period of time as the device adjusts to your specific consumption. If this is not your experience we have provided links to a few articles to help you maximize the battery life every day. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s25 takes you to the future!!!@
on March 5, 2025
Posted by: Gonzwal
[This review was collected as part of a promotion.] Samsung galaxy s25 ultra is a very fast and reliable phone that makes your day go easier... with all the features it offers ,it makes you day!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on March 5, 2025
Posted by: Evargas
[This review was collected as part of a promotion.] ABSOLUTELY LOVE THIS PHONE upgraded from the s22 and it is perfect in every way 6ghtz band for Hotspot is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great futures
on March 5, 2025
Posted by: Rolzky
I have this almost two year and and I happy have this is very useful to me
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best current S series samsung
on March 5, 2025
Posted by: Lord12
[This review was collected as part of a promotion.] The Samsung S25 Ultra has the best features of any current Samsung and is highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the new design of the S25. Doesn't have the
on March 5, 2025
Posted by: Jjs125
[This review was collected as part of a promotion.] I use this S25 ultra for almost everything. From a hotspot for watching tv at home to streaming music on a separate speaker and it's seamless, it's it's great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI Monster
on March 5, 2025
Posted by: NICK07
[This review was collected as part of a promotion.] Samsung AI has been a remarkable addition to my daily routine. It seamlessly integrates with my devices, providing intuitive and personalized experiences. Whether it's through voice commands or smart suggestions, Samsung AI enhances my efficiency and convenience. The AI-powered features have made my life easier and more enjoyable. I highly recommend exploring the capabilities of Samsung AI for a truly enriching experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First Android / Samsung phone in ten years
on March 5, 2025
Posted by: iamdk44
[This review was collected as part of a promotion.] No looking back. The OS and the quality of the hardware is amazing. The features are next level and I keep getting surprised with finding new ones each day! Make the switch and you won't look back!
Value
5
Written by a customer while visiting Samsung US