Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,920 Reviews)
Rating breakdown 28,920 reviews
5 Stars
24,786
4 Stars
3,231
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Yearly trade in dissapointment
on March 10, 2025
Posted by: YearlyTradeIn
[This review was collected as part of a promotion.] For years, I've been a loyal Samsung flagship trader, eagerly anticipating each new model. The S25 Ultra, however, marks a shift. My usual excitement is tempered by a sense of "is this all?"
Historically, each upgrade brought noticeable advancements. This time, the changes feel subtle, more refinement than revolution. The removal of the S Pen's Bluetooth feature, a personal favorite, was a baffling step backward. It’s a small detail, but indicative of a lack of bold innovation.
The touted AI features, while present, felt underwhelming. Live translate and photo editing are handy, but not transformative. I hoped for more.
Battery technology, a key area of focus for competitors, felt stagnant. I expected advances in charging speed and efficiency. Instead, the battery experience remained largely unchanged.
The camera, as always, delivers excellent results, but the improvements are incremental. The display is superb, but again, it's an evolution, not a radical leap.
In essence, the S25 Ultra is a refined version of its predecessor, lacking the “wow” factor I expect. It’s a great phone, but the upgrades don’t justify the annual trade-in cost for me this year. For the first time, I'm questioning if the "upgrades" were truly worth it.
Historically, each upgrade brought noticeable advancements. This time, the changes feel subtle, more refinement than revolution. The removal of the S Pen's Bluetooth feature, a personal favorite, was a baffling step backward. It’s a small detail, but indicative of a lack of bold innovation.
The touted AI features, while present, felt underwhelming. Live translate and photo editing are handy, but not transformative. I hoped for more.
Battery technology, a key area of focus for competitors, felt stagnant. I expected advances in charging speed and efficiency. Instead, the battery experience remained largely unchanged.
The camera, as always, delivers excellent results, but the improvements are incremental. The display is superb, but again, it's an evolution, not a radical leap.
In essence, the S25 Ultra is a refined version of its predecessor, lacking the “wow” factor I expect. It’s a great phone, but the upgrades don’t justify the annual trade-in cost for me this year. For the first time, I'm questioning if the "upgrades" were truly worth it.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there YearlyTradeIn, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We understand wanting to feel that you have taken a step forward and can truly see and feel the difference from your previous device. We understand the change to the functionality of the S Pen can also take time to integrate the redesigned features in to your usage. We have provided a link to an article below to help you with the features and capabilities. We have also provided a link to the full device manual to help you discover hand gestures and voice commands you can use with your phone. We also have some great tutorial videos available online that highlights some amazing features you may not be fully aware of and want to use. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone !
on March 10, 2025
Posted by: Docholliday86
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra – The Ultimate Flagship
The Samsung Galaxy S25 Ultra is a powerhouse, delivering top-tier performance, a stunning 6.9" Dynamic AMOLED 2X display (144Hz, WQHD+), and a sleek premium design. Powered by the Exynos 2500/Snapdragon 8 Gen 4, it handles everything effortlessly, from gaming to multitasking. The 200MP quad-camera system captures breathtaking photos, and the 5,500mAh battery with super-fast charging keeps you going all day. With S Pen support and Samsung’s best software experience, this is the ultimate smartphone for power users. A true flagship in every sense!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is great. Bring back Bluetooth S-Pen
on March 10, 2025
Posted by: JRAM20
[This review was collected as part of a promotion.] Phone is great, battery lasts longer than my S24 ultra. Clarity noted on the camera. But the S-Pen is no longer Bluetooth. Meaning it's just a stylet now. I used to do so much with the Bluetooth S-Pen. This is upsetting and makes the phone "cheaper". Bring back the S-Pen.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there JRAM20, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the battery and camera quality of your new device. We would love to help you discover and integrate the features of the redesigned S Pen in to your usage. We have provided a link to an article that will help you with these features. We have also provided a link to the Samsung Support Team to help answer any questions that may come up as you continue usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great device, but it could be better.
on March 10, 2025
Posted by: LaOrcaMode
[This review was collected as part of a promotion.] The S25 Ultra is an excellent and complete device in most of its sections.
As a positive feature, it highlights its excellent screen, which demonstrates premium quality.
Its audio section is very powerful and of high quality.
Its exceptional power also makes it a very powerful device. Very useful for games.
Now his bad things. The S25 Ultra has removed many features from its past generation, which when paying for such an expensive device, expect them to put everything in.
Like for example, their s pen. they remove all the functionalities related to Bluetooth. It is also very delicate and its construction is of poor quality very poor .
As a positive feature, it highlights its excellent screen, which demonstrates premium quality.
Its audio section is very powerful and of high quality.
Its exceptional power also makes it a very powerful device. Very useful for games.
Now his bad things. The S25 Ultra has removed many features from its past generation, which when paying for such an expensive device, expect them to put everything in.
Like for example, their s pen. they remove all the functionalities related to Bluetooth. It is also very delicate and its construction is of poor quality very poor .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing screen and battery life
on March 10, 2025
Posted by: Screeeeeen
[This review was collected as part of a promotion.] Such an amazing upgrade from the s23 ultra. I was hesitant at first to give up my 10x zoom and Bluetooth s-pen. The screen is not talked about enough. It is gorgeous inside and outside. The battery life is incredible and the audio eraser is great. My only gripe is the s-pen. I choose the ultra because of the bigger screen, cameras and s-pen and for no apparent reason they took away the Bluetooth functionality of the s-pen. Such a bummer. The now brief is a little gimmicky but I think once I get used to it it will be nice to have
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung phone yet!
on March 10, 2025
Posted by: Aeroshep1
[This review was collected as part of a promotion.] The first thing I will say about it is the ⁴shape. Instead of the hard sharp corners, they are rounded slightly for a better feel. The next thing you'll see is the screen. There are not issues that previous models had, and the S series is the only low glare screen. That is a game changer when working outside. The battery gets through an entire day. I'll expect that it will improve soon as it learns my habits. The camera system is slightly improved. There is more detail and less washout in the pictures.
The only drawback I see in this phone, which is on all other Samsung phones is the inability in camera auto mode catch fast moving objects without blue. There should be a simple firmware fix that could stop this from happening nearly All of the time. Manual settings allowed to change Shutter and ISO. This could be automatic.
All in all this is a great phone. I upgraded it from the S24 Ultra which I thought was a solid phone as well.
All in all this is a great phone. I upgraded it from the S24 Ultra which I thought was a solid phone as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on March 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Elevated components merge seamlessly with intelligent design. This creates a synergy that enhances both performance and user experience. The result is a product that feels intuitive and operates flawlessly. It represents a significant step forward in the integration of quality and innovation. This combination sets a new standard for the industry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sophisticated phone in all way
on March 10, 2025
Posted by: SandysClick
[This review was collected as part of a promotion.] Galaxy S25 ultra is a polished version of already superb performing S24 ultra. Other than including the most powerful mobile processor, there are tons of sofware features/enhancement.
First thing to mention is, this phone is super smooth while moving through different apps, scrolling or doing some heavy task. Samsung included several AI features like now bar and now brief which provides important weather update, energy score and other important updates through the day. You can customize your favourate games, teams etc to gate automatic updates. Other AI features include writing assist, note assist, transcript assist, drawing assist etc.
Generative AI features are enhanced too. Due tow powerful processor, lots of AI features can run without internet connection. But with internet connection its awesome. Generative edit, sketch to image, audio eraser etc are very powerful and useful features.
The camera systems are enhanced too. All the camera modes are enhanced due to prowerful processing. Expert Raw gives you more control how you want the pictures. Lens transitions are much smooth. Video recording shows enhancement too.
One outstanding feature is dedicated voicemail app for unlocked phone. That was a long time demand from me and yes it is here.
There are several enhancement in other key areas. The notification panel is redesigned and it is visually very pleasing.
Another feature to mention is seamless pixel like update, but I like it better than pixel.
Overall it is awesome.
First thing to mention is, this phone is super smooth while moving through different apps, scrolling or doing some heavy task. Samsung included several AI features like now bar and now brief which provides important weather update, energy score and other important updates through the day. You can customize your favourate games, teams etc to gate automatic updates. Other AI features include writing assist, note assist, transcript assist, drawing assist etc.
Generative AI features are enhanced too. Due tow powerful processor, lots of AI features can run without internet connection. But with internet connection its awesome. Generative edit, sketch to image, audio eraser etc are very powerful and useful features.
The camera systems are enhanced too. All the camera modes are enhanced due to prowerful processing. Expert Raw gives you more control how you want the pictures. Lens transitions are much smooth. Video recording shows enhancement too.
One outstanding feature is dedicated voicemail app for unlocked phone. That was a long time demand from me and yes it is here.
There are several enhancement in other key areas. The notification panel is redesigned and it is visually very pleasing.
Another feature to mention is seamless pixel like update, but I like it better than pixel.
Overall it is awesome.
Value
5
Written by a customer while visiting Samsung US