Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(28,961 Reviews)
Open Ratings Snapshot
Rating breakdown 28,961 reviews
5 Stars
24,819
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,136 out of 1,325
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
2 out of 5
2
Not worth the money
on May 27, 2025
Posted by: Lady fix it
S pen has no Bluetooth. It's slower. And I week in it did a scramble weird lines. I spoke to att. They did nothing. They want me to speak to samsung. They want me to MAIL them my phone. The S 25 is not worth it. I should have kept my old phone. Instead of improving features they went backwards.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Lady fix it, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are always happy to assist our customers with any frustrations. For the S Pen of your device, we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to a troubleshooting guide to help you maximize the speed of your device. We lastly, provided a link to an article to help you with the display, and to the Samsung Support Team for additional assistance if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pencil doesn't work well
on May 27, 2025
Posted by: Wendy
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The pencil not much works, it comes out on its own and often does not grab it.The cell phone screen is very rare.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Wendy, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if the S Pen of your device is not staying inside the device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pics are amazing
on May 27, 2025
Posted by: Joel
Verified Purchase:Yes
Stunning pic quality and gaming experience on your samsung!
Response from Samsung USBy R&R Team, May 27, 2025
Hey Joel, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying using the enhancing camera features to capture some amazing photos and videos. We have provided a link to the full device manual to help you explore the features of Galaxy AI and use them to further enhance your photos and videos. We have also provided a link to the Samsung Support Team to answer any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great 👍 1Tb
on May 27, 2025
Posted by: SamMan
Expertise:Expert
Great features thank you
Better than samsung s24 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey SamMan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been by the enhanced features and capabilities of your device. We have provided links to resources to help you continue to explore the enhanced features, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sounds
on May 26, 2025
Posted by: Romi
Verified Purchase:Yes
The sound is not good , las personas me escuchan muy bajo
Response from Samsung USBy R&R Team, May 27, 2025
Hi Romi, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love to help you with the audio quality of your device. We have provided a link to an article to help you with the advanced audio settings on your device. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful Samsung Galaxy S25 Ultra
on May 26, 2025
Posted by: Peter
from Atlanta, GA
Verified Purchase:Yes
Graet design, fast speed, clear picture screen, longer battery hours, high quality pictures!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Hi Peter, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the design, speed, camera quality, and lastin gbattery with your new device. We hope you have also found the opportunity to explore the ways in which Galaxy AI can further enhance your experience with your device. We have provided links to the device manual to help you and to the Samsung Support Team to answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 ultra= best one yet
on May 26, 2025
Posted by: Johnathan B
from New England
Expertise:Intermediate
Verified Purchase:Yes
Favorite galaxy model yet, and Been using them for years.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Johnathan B, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that of all of the Samsung Galaxy devices you have had over the years that this has been your favorite thus far. We have provided links to a few resources to help you fully explore the capabilities of your device and answer any questions along the way. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra 512GB unlocked
on May 26, 2025
Posted by: RG3rd
Verified Purchase:Yes
Great phone sobfar. Still learning the bells and whistles.
Response from Samsung USBy R&R Team, May 27, 2025
Hi RG3rd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so initally pleased with your new phone. We have provided links to the full device manual to help you with the features and exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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