Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,984 Reviews)
Rating breakdown 28,984 reviews
5 Stars
24,838
4 Stars
3,242
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
2
Too many issues
on June 24, 2025
Posted by: FoldableFan
[This review was collected as part of a promotion.] I have a Galaxy S25 ultra which i've had for 3-4 months. I mainly used the phone for calls. Surfing the internet playing some games. To state the most obvious issues, the biometrics or terrible. I have to end up putting a pin to unlock more, then fingerprint or facial id. The touch screen is not that's sensitive unless you're walking then it's very sensitive. I have created notes, documents and other items, which miraculously comes up missing. AI comes up at the most inopportune times I've never request it never ask for it, it just pops up. Other items or issues, which are not terrible but are inconvenient.
Value
2
Response from Samsung USBy R&R Team, June 24, 2025
Hey there FoldableFan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to be able to unlock your device with ease. We have provided a link below to an article to help you with the fingerprint reader not recognizing input. We have also provided a link to the full device manual and the Samsung Support Team to offer assistance with the Galaxy AI pop ups you mention, and missing documents. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Maximum efficiency
on June 24, 2025
Posted by: BetterThanIphone
[This review was collected as part of a promotion.] I use Galaxy AI daily and it has better and improved my daily life as well as work. It's constantly aiding me in ways that I didn't think was possible. It's the best tool and invention to be created for a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean and easy to use super fast and beautiful cam
on June 24, 2025
Posted by: Rwelch
[This review was collected as part of a promotion.] Galaxy Ai makes life great easy to use beautiful looking phone is fast and smart. Picture taking is excellent and screen are sharp and vivid. Phone knows what I want before I do...lol I'm excited about the future of Samsung and all that it offer. I also have a Samsung tablet and they work seamlessly together!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a multitasking monster
on June 24, 2025
Posted by: Randy1
[This review was collected as part of a promotion.] The AI on this phone is top tier, I can ask just about anything and it gives me the right answers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone to date
on June 24, 2025
Posted by: Jphone
[This review was collected as part of a promotion.] Best phone to date, galaxy AI is amazing. The camera is great, all around great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most reliable cellphone that I have ever purchased
on June 24, 2025
Posted by: Pontiac
Reliable throughout all conditions. Rain or shine it never failed
Written by a customer while visiting Samsung US
Customer Rating
5
Overall dosnt disappoint.
on June 24, 2025
Posted by: Ultajaxed88
[This review was collected as part of a promotion.] First of all i'm coming from a Motorola device and all the things that bothered me fit that device. Has been greatly fixed. From the ability to have Galaxy AI integrated with it's the same. Hey Google has been there on every level of amazing, asking it everything that I can think of from why things are and yeah, and being able to get very comfortable voice telling me the answer. The amazing battery life alone has changed my life. The only thing I wish I had the ability to use the pin as a shutter button.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone that impresses you and makes you proud of
on June 24, 2025
Posted by: DAWOOD
[This review was collected as part of a promotion.] I love this phone so much the screen and the cover is so nice and beautiful makes you feel so special with a phone that everyone notices and gives you compliments about how your phone looks beautiful and takes really good pictures
And they see how your Galaxy AI works excellent.
And they see how your Galaxy AI works excellent.
Value
5
Written by a customer while visiting Samsung US