Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,011 Reviews)
Rating breakdown 29,011 reviews
5 Stars
24,859
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Nice phone but upgrade is difficult
on August 4, 2025
Posted by: Scott1960
[This review was collected as part of a promotion.] Upgraded from Samsung Note8 to Samsung S25 Ultra. Ordered the new phone from the web site. After several hours of attempting to switch from old phone to new phone, I drove to a nearby retailer store for help. Had to go back the next day as well. And I had to delete apps and photos off the old phone just to use the Samsung Switch program!
Upgrading phones is difficult, laborious, and I always lose something. This time, none of my voice mails carried over, and game settings for a game I played for 7+ years reset to Level 1. Game company says "Oh well - that happens." Also, none of my email settings transferred, so I had to recreate new, including new passwords. Sounds and notifications are all reset, and of course the notifications I used previously are no longer available.
New phone is nice and fast, and I use the Galaxy AI feature in my text messages. I hope this phone lasts a very long time - or that upgrading becomes seamless in the future. I enjoy my new phone - but hate the upgrade process.
Value
4
Written by a customer while visiting Samsung US
Posted by: Kima
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Awesome device as its the best all rounder. I just hope Samsung keep adding more features to the Ultra models and please dont remove others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product except
on August 4, 2025
Posted by: Waltdizza1
[This review was collected as part of a promotion.] I have noticed that whenever I go to any of my apps on my home (for shortcuts) I am taken somewhere completely different than what I pressed. An example would be pressing my messages app and being directed to my Google homepage. Not sure why this happens.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 4, 2025
Posted by: Wolfwood1352
[This review was collected as part of a promotion.] The galaxy ai is awesome phone has great battery life and excellent picture quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The New S25 Ultra
on August 4, 2025
Posted by: Cantrell
[This review was collected as part of a promotion.] This phone is amazing and can do any and everything that you want and need it to do. And its waterproof. The Ai features are just absolutely the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Stylus skips
on August 4, 2025
Posted by: jlegs71
[This review was collected as part of a promotion.] I don't like how the stylus skips on the screen and I have to rewrite or figure out a different way of writing stuff down whether with a pen and paper or some other form. Not always easy. I use Samsung notes constantly but have made changes due to its inconsistency.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 4, 2025
Posted by: WhiskeyRiver
[This review was collected as part of a promotion.] I use my phone to examine
Circuit boards with the camera And use the micro part of it to take close up photos.
Then I used the Galaxy AI system which allows me to look up the info of that circuit board. That is just the tip of the phone, this has helped speed up the output of my work, so I can enjoy some video time with it. So all in one work and fun what more can you ask for?
Circuit boards with the camera And use the micro part of it to take close up photos.
Then I used the Galaxy AI system which allows me to look up the info of that circuit board. That is just the tip of the phone, this has helped speed up the output of my work, so I can enjoy some video time with it. So all in one work and fun what more can you ask for?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has a very good shot
on August 4, 2025
Posted by: Bachana
[This review was collected as part of a promotion.] It has a very good shot.The item is good.And it's very thin and comfortable and beautiful.
Value
5
Written by a customer while visiting Samsung US