Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,723 Reviews)
Rating breakdown 28,723 reviews
5 Stars
24,620
4 Stars
3,206
3 Stars
553
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
I love this product.
on June 29, 2026
Posted by: UltraSungLova
[This review was collected as part of a promotion.] I've been really happy with my Samsung device and it's become part of my everyday routine. One feature I use constantly is Galaxy AI. It helps me stay productive by making everyday tasks faster and more convenient, whether I'm organizing information, communicating, or looking things up.
I also use my Samsung device for streaming movies and TV shows, watching live sports, gaming, and staying connected with friends and family. The display is bright and sharp, which makes everything from videos to games look great, and the battery easily keeps up with my day.
For work and personal projects, it's reliable for emails, browsing, taking notes, and managing my schedule. Having everything in one device makes it easy to switch between work and entertainment without missing a beat.
Overall, my Samsung device has had a positive impact on my daily routine by helping me stay productive, entertained, and connected. The combination of strong performance, excellent display quality, and useful features like Galaxy AI makes it a device I rely on every day.
I also use my Samsung device for streaming movies and TV shows, watching live sports, gaming, and staying connected with friends and family. The display is bright and sharp, which makes everything from videos to games look great, and the battery easily keeps up with my day.
For work and personal projects, it's reliable for emails, browsing, taking notes, and managing my schedule. Having everything in one device makes it easy to switch between work and entertainment without missing a beat.
Overall, my Samsung device has had a positive impact on my daily routine by helping me stay productive, entertained, and connected. The combination of strong performance, excellent display quality, and useful features like Galaxy AI makes it a device I rely on every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Black Friday phone
on June 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Purchased on black Friday to replace my Samsung Note 10 plus that I've had since September of 2019. It's a decent phone so far. Haven't really had to use the Galaxy AI features yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best
on June 29, 2026
Posted by: Dudu1974
[This review was collected as part of a promotion.] I have been a Sasung user since the first Note series. In my opinion, no other phone out there will ever compare to Samsung's galaxy series devices. They all are just trying too hard. Samsung has always had the best picture and video clarity. Great processing so web searching, is a breeze. The AI features are great if you use them. Especially when using it on your photos. I am and always will be a Samsung fan. I can't wait when they release the tri-fold device, and the future holographic wrist phone I saw on a future tech video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 ultra
on June 29, 2026
Posted by: Rayesfahani
[This review was collected as part of a promotion.] I'm a samsung guy. I love everything about samsung, everything I have at home is samsung related products. Every phone that I had and trade in was samsung phones. I didn't like the z fold.first edition due to bad design. I'm hoping to buy the new one if I win this gift card. Also I use AI at all the time on my text and emails and searching on web.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but also not.
on June 29, 2026
Posted by: SirJon01
[This review was collected as part of a promotion.] Its a great product overall but its very slow to get updates. Samsung appears to lock out phones from getting updates from September to April by design. Its a terrible process in my opinion.
Value
3
Response from Samsung USBy R&R Team, July 6, 2026
Hey SirJon01, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you are getting software updates pushed to you as soon as possible to ensure the protection of your device as well as getting explore the new and enhanced features. We have provided a link to the Samsung Support Team to assist you in discussing how software updates get pushed. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fun for the kids too
on June 29, 2026
Posted by: Victor
[This review was collected as part of a promotion.] Phone just works all the time without ever feeling like your waiting between apps. It moves smoothly and no issue with anything from the app store. Maybe a hidden feature but using Galaxy AI and the S-Pen it can cause my 5 year olds quick doodles to turn into pictures and characters with the built in tools. We love to play with this feature while waiting in lines or at doctor's appointments. It just turns everything into fun and colorful drawings even from the messiest scribbles.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone for Many Uses
on June 29, 2026
Posted by: Trikimik
[This review was collected as part of a promotion.] I really like my Samsung Galaxy S25 Ultra. I use it for casual games, watching videos, school work, & normal everyday things. The storage space is great & the photo & video quality is good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lost without my phone, use it for everything
on June 29, 2026
Posted by: Napalm808
[This review was collected as part of a promotion.] Use my Samsung for everything, from ordering food, to remembering important dates, love the notebook for shopping list, and recipes for work
Value
5
Written by a customer while visiting Samsung US