Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,716 Reviews)
Rating breakdown 28,716 reviews
5 Stars
24,613
4 Stars
3,206
3 Stars
553
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Best Phone I've Ever Owned
on August 10, 2026
Posted by: MCMikey
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra for its size, capabilities, and the included stylus. It has been the best of any of the phones that I've ever owned. I got one for myself and one for my husband, who also really loves his phone. The battery lasts me literally all day long, and the wireless charging feature is a huge bonus as well. I would highly recommend it to anyone looking to upgrade their phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the best one !!!!
on August 10, 2026
Posted by: lele22
[This review was collected as part of a promotion.] One of the best phones he already has, involving everything from cameras, gameplay and service, excellent and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is average
on August 10, 2026
Posted by: MalwareMike
[This review was collected as part of a promotion.] I chose this device thinking it was going to be another great Samsung S Ultra, just like the previous 6+ different models I have owned over the years. Instead, the Samsung Galaxy S25 Ultra is inferior in just about every way to it's predecessor, the Galaxy S24 Ultra. Nothing more needs to be said, Samsung obviously rushed the S25 series release and it definitely shows this very disappointing, very expensive device.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hey there MalwareMike, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can come with a learning curve, and cause frustration or disappointment as you discover and customize your new device. Without knowing what features of your device may be causing your disappointment, we have provided links to the complete manual and the Samsung Support Team to help you maximize your experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything!
on August 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I love every aspect of my phone, great pictures, great battery usage, great volume for calls and music, great memory space, colors looks great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm glad I chose the Galaxy S25 ultra
on August 10, 2026
Posted by: Krivikk
[This review was collected as part of a promotion.] I'm glad I went with the S25 ultra. It's such an elegant phone that I use mostly for gaming and the AI. Getting to combine the games I play with the AI for so many mind-blowing pictures or videos that I can create while playing games with the AI. Its been almost a year and I'm still finding new ways to enjoy this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 10, 2026
Posted by: Sunshine2726
[This review was collected as part of a promotion.] I'm so glad I chose this device as it helps with my day to day life to include work with ease of access.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on August 10, 2026
Posted by: catvtec96
[This review was collected as part of a promotion.] I believe this device runs great. I never have had any issues with it. Top notch phone. I've had several different S series and this is the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on August 10, 2026
Posted by: Kneenew
[This review was collected as part of a promotion.] The phone offers exceptional user-friendliness and a comprehensive suite of features.
Value
5
Written by a customer while visiting Samsung US