Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,012 Reviews)
Rating breakdown 29,012 reviews
5 Stars
24,860
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Hidden tips &tricks
on October 17, 2025
Posted by: Decimatie
[This review was collected as part of a promotion.] Let's start saying the s25 ultra has amazed me with so much features, from the pen to the AI. I have just got my phone and I explore mostly everything.
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom Z
Verified Purchase:Yes
I'm still in the learning stage with my phone. Coming from a Galaxy A series to this phone has been a challenge. I'm impressed with a number of features and each discovery makes me happy with my purchase.
Written by a customer while visiting Samsung US
Posted by: Marcus
Verified Purchase:Yes
Camera unable to focus when you zoom in. Other than that 5 stars
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Marcus, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not operating as intended. We have provided a link to an article to help you troubleshoot this experience with blurry photos. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Samsung Community
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Facebook
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on October 17, 2025
Posted by: Bestphones
[This review was collected as part of a promotion.] This phone is top of the line compared to similar phones.
Value
5
Written by a customer while visiting Samsung US
Posted by: Flyby Man
from Portville, NY
Expertise:Intermediate
Verified Purchase:Yes
Love my s25 ultra! No issues with my s23 ultra but this ia definitely a noticeable upgrade from that. My husband is using the s23 with no problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ty Chance
Verified Purchase:Yes
Most Useful device I've ever owned. Can't replace it. I'll buy it again and and again. More as my business grows.
Written by a customer while visiting Samsung US
Posted by: Katie
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I am so happy with this new upgrade! I suffer from arthritis and was a little hesitant about getting a Note phone due to my husband having one that was 2 models ago and it was slightly heavy to my hands & shoulders. Yet, this model is truly lighter! And!!! It take gorgeous pictures. I have black kitties and the quality of picture is vastly different than my older model. So happy with this new model!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Katie, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your device, and finding the camera so amazing to capture photos and videos of your kitties. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Westfield MA
Expertise:Expert
Verified Purchase:Yes
amazing phone i much prefer the flat screen to the curves on the 22 ultra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Joshling, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the new design of the display of your phone. We have provided a link to the complete manual to assist you further with the capabilities of your device, and aligning the settings to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US