Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,998 Reviews)
Rating breakdown 28,998 reviews
5 Stars
24,849
4 Stars
3,242
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Love this phone!
on December 5, 2025
Posted by: Teesmommy
[This review was collected as part of a promotion.] I use my galaxy phone as my office & for fun. I play games on my phone; send emails & my personal stuff. It keeps my appointments and I can have Galaxy AI take notes, saves pictures and automates them. This phone is not only fast with touch it is also fast with any & everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: S25benchseat
[This review was collected as part of a promotion.] And the camera is amazing. Not sure how much more I have to put in here but Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast device
on December 5, 2025
Posted by: Bigjobjosh
[This review was collected as part of a promotion.] Extremely fast device never lags out exactly performance. Has good battery life. The galaxy AI has helped me out with many questions I have asked it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones I ever had
on December 5, 2025
Posted by: Farshad
[This review was collected as part of a promotion.] It’s a great phone and feels really good in the hand. I upgraded from a Galaxy S21 Ultra, and I’m very happy with my choice. I might try the new model next year since I’ve heard a lot about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device is intuitive to use
on December 5, 2025
Posted by: Stixma
[This review was collected as part of a promotion.] The device has a good flow to it and is simple and easy to use. Brand-new features or tweaked features come along very frequently, which is a good thing for both usage purposes and the general security of the phone. The screen size and attachments such as the stylus make for a clean-feeling user experience. The AI onboard seems to be updated or added to on an aggressive but manageable schedule. I could have (and maybe should have) had the AI write this, but the superior grammar with verbatim of the phone. I have enjoyed the predecessors to this Ultra model, and this one doesn't disappoint.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra
on December 5, 2025
Posted by: PolarBearGrammy
[This review was collected as part of a promotion.] The camera is awesome and the editing program is easy to use with updated Galaxy AI features that I wasn't expecting. It is really user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i'm rooting to get so far.
on December 5, 2025
Posted by: Kingkarl
[This review was collected as part of a promotion.] Excellent performance for everyday use. Hoping to get one soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No S-pen Bluetooth
on December 5, 2025
Posted by: Barnie
[This review was collected as part of a promotion.] I don't like the fact that they have removed the functionality of the s-pen bluetooth. If I had known that, I would not buy it.
Other than that, the phone is fine.
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi Barnie, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when features you have used in the past with your device have been redesigned. We have provided a link to an article to help you with the features of your S Pen and integrating them in to your usage. We have also provided a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US