Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,998 Reviews)
Rating breakdown 28,998 reviews
5 Stars
24,849
4 Stars
3,242
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Awesome phone
on December 6, 2025
Posted by: Paul787
[This review was collected as part of a promotion.] I'm upgrade from my old S20 to S25 ultra, this is the best phone I ever have, so glad for the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing S25 Ultra!
on December 6, 2025
Posted by: TurtleSurfer
[This review was collected as part of a promotion.] The Galaxy S25 ultra has been one of my favorite phones. I use the AI almost every day whether it is to learn something. Whether it is to create something, it has amazing capabilities and great results all the time. The only complaint that I have is probably what many feel and it is the S. Pen. The S Pen is great and still has many of its original features. But I use it a lot for photography, and the fact that I can't use it as a remote control anymore or as a Bluetooth device kind of is a bummer, but outside of that, I have 0 complaints about the phone and it has been great. And I have enjoyed it since I have had it. I can't wait for what samsung comes out with next!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The s25 ultra is a truly remarkable device.
on December 6, 2025
Posted by: Coloboy
[This review was collected as part of a promotion.] I'm really impressed with the latest model! The camera capabilities are absolutely stunning and capture such detailed photos. Battery life seems to last all day, even with heavy usage, which is a huge plus. The display is incredibly vibrant and smooth, making everything look fantastic. Overall, it's a truly excellent device that offers a premium experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its a great device
on December 6, 2025
Posted by: Dsrtdweller
[This review was collected as part of a promotion.] Galaxy AI is A useful addition. I am a petson that uses the s-pen and its a determing factior when I purchase a phone. I regret the loss of some s-pen functionality in the latest generation of the S-25 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like samsung galaxy phones in general top smart
on December 6, 2025
Posted by: mRThanks
[This review was collected as part of a promotion.] In my opinion samsung products are very good so that's why I liked it all
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on December 6, 2025
Posted by: Bluebear88
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is fast, smooth, and built with premium quality. The screen looks incredible, battery life is strong, and the cameras take sharp, vibrant photos in any lighting. Overall, it’s a powerful and reliable flagship—definitely worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awsome. Great features
on December 6, 2025
Posted by: Germanblondie469
[This review was collected as part of a promotion.] On this phone the Galaxy AI is just unbelievable. I am extremely happy with this phone from all the features to the over all look. It was one of the best choices I have made.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera not as good as the s21 ultra
on December 6, 2025
Posted by: Rocksolidtechfinder
[This review was collected as part of a promotion.] I am not a powerhouse with Galaxy AI just yet. What I do know is the camera on this s25 ultra seems inferior to my s21 ultra, definitely not an upgrade as I was expecting. Also disappointed they took away the lidar type of capabilities they use to have on the note 10. Battery life is pretty sweet however and this phone can handle all the games and streaming capabilities I have thrown at it.
Value
3
Response from Samsung USBy R&R Team, December 10, 2025
Hey Rocksolidtechfinder, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera features and settings to capture the best possible photos and videos. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US