Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,095 Reviews)
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product.
(
1,028 out of
1,191)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Great phone, but a few drawbacks
on August 10, 2026
Posted by: EveryDarExpert
[This review was collected as part of a promotion.] Overall, the Galaxy S25 Ultra is a great phone and I’m happy with it, but there are a few things that keep me from giving it 5 stars. The phone gets noticeably hot at times, charging feels slower than I expected, and the battery drains faster than I would like. It’s also quite expensive for a flagship phone. Aside from those issues, my overall experience has been very good.
I’m submitting this review as part of a sweepstakes opportunity.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I chose the best..
on August 10, 2026
Posted by: Yofo17
[This review was collected as part of a promotion.] I've always liked Samsung smartphones, but this Phone is one of the best i ever had.
I chose this over any other because the ecosystem and because how good it goes with the SmartWatches.
I chose this over any other because the ecosystem and because how good it goes with the SmartWatches.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my 25 ultra
on August 10, 2026
Posted by: Furthefree
[This review was collected as part of a promotion.] I really do like my phone. I have been with the S series for so long. I can not remember the last time I had another phone. I am really debating on if I want to get the fold or not. It all depends on the size. But other than that I am glad I chose my 25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra handles everything, but the UI has probl
on August 10, 2026
Posted by: Iconoclast19
[This review was collected as part of a promotion.] I chose the S25 Ultra for its advanced features, including AI. It does many things very well, but I've been frustrated by many aspects of the UI that negatively affect EVERY DAY common tasks. This is on my vanilla, no modifications & fully updated phone.
The problem is that with many apps, including Facebook, YouTube and other common apps, when I tap the area to write a post or comment, the keyboard and UI cover the box I'm typing in. This happens regardless of keyboard size. If I can't see what I'm typing, that's a problem. It used to happen constantly, so my phone couldn't even do the most basic things and was a constant source of frustration & stopping my workflow.
Another example is that on my previous Galaxy phones, I could press and hold word in the suggestion bar to remove it from the known commonly used words to remove common typos. It has never worked even though it's supposed to work the same way.
The settings have become ridiculously complicated, multilayers deep and too controlling, which breaks a lot of functionality that we've always had unless you spend time troubleshooting, digging around, & experimenting.
When I copy/cut text from what I'm typing to edit it, a message pops up to say it's copied to all my devices, & it always covers the spot where I'm typing and I want to continue by pasting and continuing to type, but I can't because of that unnecessary message blocking for about 7 seconds. Samsung has also dropped many of its own apps & features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera of any phone!
on August 10, 2026
Posted by: S25guy
[This review was collected as part of a promotion.] I have used Samsung phones for a long time. Mainly because of the superior camera. They're also very easy to use and customize. Speed is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend
on August 10, 2026
Posted by: galaxy4lyf
[This review was collected as part of a promotion.] I chose Galaxy over any other device, I have tried other brands and always come back to a galaxy. I absolutely love my Samsung it takes me everywhere that I need to go. I utilize my phone for work and play to stay informed and when I am on the go. It is so easy to navigate, I never struggle with anything. It has an amazing amount of memory for documents and pictures. I chose my Galaxy over anything that I have ever tried. I highly recommend a Samsung if you want a phone that is sleek and easy to handle even for a novice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25Ultra
on August 10, 2026
Posted by: Krys007
[This review was collected as part of a promotion.] So glad I chose to go with the s25 ultra at my last upgrade, id considered the 26 but after tons of research decided to go with mine and absolutely love it. As a mom the storage is more than enough for all my tons of photos of my children lol and the quality of the photos, well I'm sure by now we all know that nothing tops the Galaxy in that department. The size is perfect, big enough to keep the kids entertained with a video when needed but still small enough to fit in my pocket, the durability is great, even without some crazy expensive case it can withstand normal wear and tear of everyday life no issues. 10 out of 10 definitely would recommend to anyone looking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra
on August 10, 2026
Posted by: LexiDancy
[This review was collected as part of a promotion.] I choose this phone because I like the stylist. For what I am doing in my life making art for T-shirts .at least for a sketch or a draft . I love the quick and easy way to get to things that I need
Value
5
Written by a customer while visiting Samsung US