Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Navy
Average customer rating
4.8
(6,384 Reviews)
Rating breakdown 6,384 reviews
5 Stars
5,278
4 Stars
899
3 Stars
129
2 Stars
38
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Navy
Customer Rating
2
Phone is slower than previous s22+.
on April 13, 2026
Posted by: AndroidPoo
[This review was collected as part of a promotion.] GALAXY AI straight up sucks. Its data draw slows everything down and overuses the battery.
The phone drops signal regularly in urban and suburban areas.
This is my least favorite phone in a long list over time.
The phone drops signal regularly in urban and suburban areas.
This is my least favorite phone in a long list over time.
Value
2
Response from Samsung USBy R&R Team, April 16, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25+. We know how disappointing it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you maximize the speed and battery life of your device. We have also shared links to resources to help you troubleshoot the connection of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Plus
on April 13, 2026
Posted by: Fun2phone
[This review was collected as part of a promotion.] This Galaxy S25 Plus is Great For All my daily needs , it has Awesome features, camera and I Love the Galaxy AI 💜 ♥️ Features, it's Very Helpful and Really opens my imagination I also love the FaceTime features, filters etc . I am Very impressed with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Galaxy
on April 13, 2026
Posted by: Ty1500
[This review was collected as part of a promotion.] I love the camera on my Galaxy and the Galaxy AI functions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Plus Wow!
on April 13, 2026
Posted by: Omcats
[This review was collected as part of a promotion.] Upgraded from the S22 Ultra to the S25 Plus. All I can is wow. Takes great pictures and videos! Awesome for watching sport games as a secondary device while another game is playing on TV. Improved battery life as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on April 13, 2026
Posted by: Drfozz
[This review was collected as part of a promotion.] Phone is nice but camera could be better takes bad night time photos but other then that the phone works well
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
this product has great features
on April 13, 2026
Posted by: nuexploer
[This review was collected as part of a promotion.] this product is reliable, consistent great resolution for video streaming , good size amount of RAM very high quality camera features and great new updates with the newest Android update as well as a lot of storage internally
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The advantage of an s25
on April 13, 2026
Posted by: Khuong
[This review was collected as part of a promotion.] The galaxy ai in the samsung s25+ is a advance technology and it help me finding thing from a simple picture and this phone advance camera make a shaky hand person like me can take crispy clear picture with out any blurry picture
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 13, 2026
Posted by: Leachdog
[This review was collected as part of a promotion.] Love my galaxy s25plus it does everything I need it to do great pictures and love streaming my favorite TV shows
Value
5
Written by a customer while visiting Samsung US