Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Navy
Average customer rating
4.8
(6,384 Reviews)
Rating breakdown 6,384 reviews
5 Stars
5,278
4 Stars
899
3 Stars
129
2 Stars
38
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Navy
Customer Rating
5
Phone review
on April 27, 2026
Posted by: Missyigh
[This review was collected as part of a promotion.] The phone works great is the best phone I've ever used. I am very thankful for Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good product
on April 27, 2026
Posted by: Mommaofjay
[This review was collected as part of a promotion.] Slight issue with messages converting to Google. But overall good product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
this phone has always been great!
on April 27, 2026
Posted by: Tchagz
[This review was collected as part of a promotion.] I absolutely love this phone. this phone is absolutely great.The battery lasts forever.The screen definition is amazing.It's not too heavy.It's got a great size of the screen.I would never go to anything other than a samsung phone ever.Can you set the back decision
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has done it again ♡
on April 27, 2026
Posted by: Discodivajen
[This review was collected as part of a promotion.] I have been a loyal 'Samsunger' for over 10 years. I used to use the other brand but I find Samsungs to be easy to use,fun to use and also great for work. I can't wait to learn more about the AI.
Lifelong fan,
Jen
Lifelong fan,
Jen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung galaxy
on April 27, 2026
Posted by: Mimiwesch
[This review was collected as part of a promotion.] Love the samsung phones and all samsung devices my watch everything love the AI it offers
Wouldn't go bk to any othrt kind of phone but a samsung galaxy love them they work great there overall absolutely amazing devices
Wouldn't go bk to any othrt kind of phone but a samsung galaxy love them they work great there overall absolutely amazing devices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on April 27, 2026
Posted by: Richie
[This review was collected as part of a promotion.] I love my samsung galaxy.That's swing five. The Galaxy AI feature is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall satisfied with the usability
on April 27, 2026
Posted by: Jaws287
[This review was collected as part of a promotion.] Mainly used for personal reasons, banking apps, email and social media. Streaming watching movies, some light gaming mainly free downloads from play store.
Don't really use the AI for the phone, typically use chatGPT.
One thing that to me seems to be an issue is the battery life has left a little to be desired. Charge doesn't seem to last as long as it did, which I understand can be expected. Other than that no real issues with anything else.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 27, 2026
Posted by: Kamp78
[This review was collected as part of a promotion.] The Galaxy AI is not as sophisticated as Google's AI and there is numerous things going on with my phone that I never had when I on the pixel. I was a die-hard Samsung fan for many years and then due to circumstances I had pixel phones for several years now I went back to Samsung and I'm beginning to doubt it was a good move.
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hey Kamp78, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We understand how disappointing it can be when your device is not meeting your expectations in overall quality or functionality. We have provided a link to the complete manual for your device to help you discover the full capabilities, and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further with any features you believe are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US