Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Silver Shadow
Average customer rating
4.4 out of 5
4.4
(278 Reviews)
Open Ratings Snapshot
Rating breakdown 278 reviews
5 Stars
197
4 Stars
37
3 Stars
16
2 Stars
7
1 Star
21
87%of customers recommend this product. 
(
149 out of 172
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Wonderful upgrade!
on August 30, 2025
Posted by: Brian
from 18104
Expertise:Expert
I have been with Samsung from the beginning, so I know their ecosystem. Started with the S1, then the S4, to throw S7 Edge, to the S20, to now the S25+.
Love the AI features in the phone....very handy, especially the crlircle.to search feature. I miss the expandable memory of the old days, since a 1TB flash card is extremely cheap, but I guess that adds to the cost of making the phone.
Cannot really say anything negative about the phone. It was easier than I thought to transfer files from the S20 and that was appreciated.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S25
on August 28, 2025
Posted by: Sandra
Verified Purchase:Yes
The blue tooth wouldn't connect to my Alexa echo auto and text messaging didn't work that well either. I think the AI needs more work, I don't like it
Response from Samsung USBy R&R Team, August 29, 2025
Hi Sandra, we are grateful for your feedback on your Samsung Galaxy S25+. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to assist you with the Bluetooth connection and text messages you mention causing frustration. We have also provided a link to the complete manual and the Samsung Support Team to assist you with the features of Galaxy AI, and resolve any frustration you continue to experience. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone,that freezes up at times!
on August 28, 2025
Posted by: Firefighter in Georgia
from Macon,Ga
Expertise:Intermediate
Verified Purchase:Yes
I love the phone!It is fast and it looks good!And It charges fast!But,I have noticed that the freezes up at multiple times!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 29, 2025
Hi there Firefighter in Georgia, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are so pleased with the usage of your phone. We would love to help you troubleshoot the occasional freezing you mention experiencing with your device. We have provided a link to a troubleshooting guide below for your convenience, as well as to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good Choice
on August 27, 2025
Posted by: Tanya J
from Pearland, Texas
Expertise:Intermediate
Verified Purchase:Yes
Made a great choice. Takes clear pictures that help make things look crispy clean. Easy to hold in my hands - not too bog or small. Ive been an Android user for a long time and this phone allows for easy navigation and still exploring all the phone's features. After about 3 weeks with the phone, I stil have zero regrets
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung does it again!
on August 27, 2025
Posted by: Cynthia C
Verified Purchase:Yes
Great battery life, camera and aesthetics are amazing on this device.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
dont purchase
on August 27, 2025
Posted by: pg112782
from Massachusetts
Expertise:Expert
This is the worst phone Samsung has produced. extremely buggy and slow. nothing works as it should. my touch screen just doesn't work at times most websites won't load the first time. it takes screen shots while being off all the time. the battery barely last 8hrs. I appreciate the side bars, but they have gone way to far you can't swipe across any part of the screen without one of the many side bars opening up. the connectivity via blue tooth is very spotty loose connection constantly. every call that is not in my phone list comes up a "possible spam". Buyer beware this phone is not worth the money.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 27, 2025
Hi there Pg112782, thank you for your feedback on your Samsung Galaxy S25+. We understand how valuable your phone is to you every day, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided links to a few articles to help you troubleshoot the speed, battery life, and Bluetooth connection of your device. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to offer assistance if these experiences continue with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25+
on August 26, 2025
Posted by: gz5150
from ID.
Expertise:Intermediate
Verified Purchase:Yes
I've tried other phones, but seem to always come back to Samsung S series phones. The phones are nice and the software/OS experience is more polished compared to others.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product s25 plus
on August 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
Two whole days battery life with this phone xxxxxxxxxccxcccxxxxxxxxx
Features
5 out of 5
5
Performance
5 out of 5
5
Written by a customer while visiting Samsung US
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