Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,314 Reviews)
Rating breakdown 29,314 reviews
5 Stars
25,107
4 Stars
3,291
3 Stars
570
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Great features, sleek anesthetic but.
on April 13, 2026
Posted by: DellSamsung
[This review was collected as part of a promotion.] Galaxy AI what can I say. The processes are streamlined and the phone purrs like a race car going faster than the Eye can see. Now here's the thing. The stylus that attached to it likes to fall out. And it would scratch my screen had i not gotten all beefed up with phone armor. Who doesn't these days though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful performance with Galaxy AI
on April 13, 2026
Posted by: FlashTM8
[This review was collected as part of a promotion.] I’ve been using this Samsung device daily, and it has significantly improved how I manage both work and entertainment. The performance is smooth and responsive, whether I’m multitasking between apps, streaming content, or playing games. One of the standout features is Galaxy AI, which adds a new level of convenience and efficiency. From helping with quick edits and smart suggestions to enhancing productivity tasks, it feels like a real upgrade to the overall experience.
The display quality is sharp and vibrant, making movies and sports enjoyable, while the battery life holds up well throughout the day. I also use it for work-related tasks like emails, document editing, and video calls, and it handles everything without slowing down.
Overall, this device delivers a balanced combination of performance, smart features, and reliability, making it a strong choice for everyday use across different needs.
The display quality is sharp and vibrant, making movies and sports enjoyable, while the battery life holds up well throughout the day. I also use it for work-related tasks like emails, document editing, and video calls, and it handles everything without slowing down.
Overall, this device delivers a balanced combination of performance, smart features, and reliability, making it a strong choice for everyday use across different needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality of the phone
on April 13, 2026
Posted by: rizzoworld
[This review was collected as part of a promotion.] The one reason why I haven't upgrade to the new galaxy os because of the quality of the aluminum of the shell of the phone. The new phone is made out of a plastic and I feel it's less dura
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always amazing this phone is the best
on April 13, 2026
Posted by: Rickybobby
[This review was collected as part of a promotion.] Just want to say that this phone is probably one of the best phones I've ever had the only thing I do find to have a problem is that you guys don't want to go back to the note name i would really love if you guys went back to Galaxy Note whatever number
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the best phone I have in my life
on April 13, 2026
Posted by: Abdel120
[This review was collected as part of a promotion.] thank you samsung for made this device its greatest phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great feature 👌
on April 13, 2026
Posted by: Hecron
[This review was collected as part of a promotion.] I LOVE IT ❤️ for the pictures 📸 faster and easy to work on it 🙌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is just 10's across the board
on April 13, 2026
Posted by: Arthur
[This review was collected as part of a promotion.] The S25 Ultra phone has so many AMAZING features, I'm still learning them & it's fun. I love the Gemini AI feature, it's so helpful. I use my phone alot for streaming & shopping.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone over all...
on April 13, 2026
Posted by: Lovemysamsung
[This review was collected as part of a promotion.] One of the main things I really dont like is the Spen. Since getting this phone it doesn't seem to write like it use to. I feel like I have push it down hard on the screen. I been only a Samsung Galaxy user for years.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hello Lovemysamsung, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the S Pen usage of your device, and troubleshoot the recognition of the S Pen by your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US