Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,012 Reviews)
Rating breakdown 29,012 reviews
5 Stars
24,860
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product has great features
on May 7, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I use my galaxy for online streaming and its one of the best devices I have ever came across I love the galaxy AI on it I love the camera features I would upload a photo but my Samsung is my every day user
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has many great features.
on May 7, 2026
Posted by: Sdup88
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is Samsung's top-tier 2026 powerhouse, designed for users who want the absolute best in mobile technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on May 7, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] Ever since I upgraded phones, I have been so satisfied and impressed with this phone. The cameras take wonderful pictures. I am glad I chose this phone and intend on keeping it for as many years it lasts me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone never ceases to amaze
on May 7, 2026
Posted by: Doodlesdad0117
[This review was collected as part of a promotion.] I use the amazing camera regularly. The camera is the best ive ever used in a phone. I did my child's pictures solely with my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Eh eh eh not a fan
on May 7, 2026
Posted by: Wildblue
[This review was collected as part of a promotion.] Ok so the the phone is cool and very fast. The only downside is, there's a lot of opportunity for your phone to be heggled within compromise, as well as hat. It's the biggest problem. I face customer services, not help me out with this. Nor has my provider for the phone.That would be the only downfall, other than that.All that's where great if it's not controlled by someone else :/
Value
2
Response from Samsung USBy R&R Team, May 8, 2026
Hi there Wildblue, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations in functionality. Without understanding the full details of your experience with your device, we have provided links to the complete manual for your device to help you customize your device, and to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Lifelong customer
on May 7, 2026
Posted by: Not2day41
[This review was collected as part of a promotion.] I'm a Samsung customer for life. Their products never fail. My s25 Ultra has so many ways to make life easier and have simplified it for us older generation to use. I work in the NFL and the pictures it takes makes you feel like you are on the field. The editing options AI does took time to understand but once the fog lifted in my brain (only 1 cell left) the photos came out awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it, BUT
on May 7, 2026
Posted by: GramGram7
[This review was collected as part of a promotion.] I Love my phone, just the right size. For the most part it's easy to learn. I haven't gotten Galaxy AI down yet but really not sure i want to . The thing I don't like is the accessories. I cannot find a case I like. Please get more choices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Amazing – A Powerhouse Built for Those
on May 7, 2026
Posted by: Casehit239
[This review was collected as part of a promotion.] I’ve been a Galaxy loyalist since the days of the S3. I’ve seen it all—the highs, the lows, the "Note-worthy" explosions, and the steady climb to the S20 through the S24. After a decade of refusing to touch a "walled garden" or a "crapple" device, the S25 Ultra feels like the culmination of everything a power user actually wants.
The Speed is Real
The processor in this device is, without exaggeration, the quickest thing I’ve handled in years. Whether I’m multitasking between intensive apps or pushing the hardware to its limit, it doesn't just keep up—it anticipates.
Pro-Grade Visuals
The camera is stunning. The clarity and color science have reached a point where it’s no longer just a "phone camera"; it’s a legitimate tool for capturing life with incredible detail.
The Speed is Real
The processor in this device is, without exaggeration, the quickest thing I’ve handled in years. Whether I’m multitasking between intensive apps or pushing the hardware to its limit, it doesn't just keep up—it anticipates.
Pro-Grade Visuals
The camera is stunning. The clarity and color science have reached a point where it’s no longer just a "phone camera"; it’s a legitimate tool for capturing life with incredible detail.
The "Open" Philosophy
The main reason I’ve stayed with Samsung for over ten years is the open-source nature of the platform. I need a phone that lets me do everything, not one that tells me what I’m allowed to do. While there are rumors floating around about the ecosystem becoming more closed-off in the coming months, this phone remains the gold standard for freedom and performance right now.
The Verdict:
I’m so impressed with the S25 Ultra that I’ve decided to make it my "forever phone" for the foreseeable future. Given the potential shifts in software philosophy, I’m sticking with this beast—it’s the perfect end-cap to a decade of Galaxy excellence.
The main reason I’ve stayed with Samsung for over ten years is the open-source nature of the platform. I need a phone that lets me do everything, not one that tells me what I’m allowed to do. While there are rumors floating around about the ecosystem becoming more closed-off in the coming months, this phone remains the gold standard for freedom and performance right now.
The Verdict:
I’m so impressed with the S25 Ultra that I’ve decided to make it my "forever phone" for the foreseeable future. Given the potential shifts in software philosophy, I’m sticking with this beast—it’s the perfect end-cap to a decade of Galaxy excellence.
Value
5
Written by a customer while visiting Samsung US