Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,984 Reviews)
Rating breakdown 28,984 reviews
5 Stars
24,838
4 Stars
3,242
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Exceeded my expectations
on August 17, 2026
Posted by: nubueloce1
[This review was collected as part of a promotion.] The phone is very fast. Processing is fantastic and the screen is phenomenal. I watch movies on my phone instead of my tablet (Pixel tab). I keep the battery protection on and still have great battery life even on days I use it heavily. Weight and form factor are nothing special. Multitasking is easy on the Ultra and the camera is (as usual) awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've owned!
on August 17, 2026
Posted by: Ladycay
[This review was collected as part of a promotion.] ⭐⭐⭐⭐⭐
I absolutely love my Samsung Galaxy S25 Ultra! The phone is fast, smooth, and handles everything I need without any issues. The screen is beautiful—bright, clear, and a great size for watching videos, reading, scrolling, and everyday use.
The camera is probably one of my favorite features. The pictures come out incredibly clear, and I love having so many options for zoom and editing. The battery life has also been great and easily gets me through my day.
I also really appreciate how customizable Samsung phones are. I can set up my home screen, apps, widgets, and settings exactly how I want them instead of feeling stuck with one layout.
Overall, the S25 Ultra has been one of my favorite phones I've owned. It feels premium, performs extremely well, and has pretty much everything I could want in a phone. I would definitely recommend it to anyone looking for a powerful Android phone that will last them for years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose this phone cause its awesome. Ive always gotten the newest models when i can
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Have been an avid S series fan since my S7 Active
on August 17, 2026
Posted by: HB0302
[This review was collected as part of a promotion.] I use my device for a little of everything. The camera has always taken great pictures the scree resolution is great for streaming movies and shows as well as for the super elaborate mobile games. They have always been robust in my experience and that is definitely a big win in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a great phone for just about anyone
on August 17, 2026
Posted by: Drewski
[This review was collected as part of a promotion.] Its a great phone for just about it because, no matter what you need your phone to do, it can do it and do it well. Anytime I've needed my phone to be able to do something it has been able to do it. Im a gamer and the quality is unmatched and everyone feels games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still won't upgrade!
on August 17, 2026
Posted by: Pretzels4me
[This review was collected as part of a promotion.] I chose this phone initially for the stylus because I missed the note series. I loooovvvveee my ultra and the camera is amazing! When I'm out watching soccer games I like to zoom in all the way to take pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what expected
on August 17, 2026
Posted by: TimNYC
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because it was time for an upgrade. I've had the phone for over a year now and I have noticed serious limitations in connectivity. The signal strength in the sim card status is always -100 or more, making Androiid Auto lose connection consistently. This really hurts while driving. My S23 ultra worked seamlessly. Secondly, When connecting wi-fi extender at home, it would say connected but it actually was not. I didn't make any sense. So I found an old phone and it worked with ease. In conclusion, seems the simple things I used to take for granted dont work well. I dont recommend this phone.
Value
2
Response from Samsung USBy R&R Team, August 19, 2026
Hello TimNYC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the reliable connection of your device to your car and your Wi-Fi is to you every day, and we would love to help you with these experiences. We have provided links to guides to assist you with this at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience these frustrations with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone screen is great
on August 17, 2026
Posted by: Zaddy4u
[This review was collected as part of a promotion.] Fantastic!
Having has many many Galaxy phones starting with the original Note, then Note 2, Note 4, S8, S21 and now the S25 Ultra (+ many Samsung company phones by choice) you can say I am a little bit of a Samsung fan. As someone who values performance, and camera photo quality when my S21 was getting tired I jumped on to get a S25U
Great all-rounder phone. Incredible AI features that really improve the quality-of-use. Great camera for capturing memories and a battery life that lasts a whole day.
Having has many many Galaxy phones starting with the original Note, then Note 2, Note 4, S8, S21 and now the S25 Ultra (+ many Samsung company phones by choice) you can say I am a little bit of a Samsung fan. As someone who values performance, and camera photo quality when my S21 was getting tired I jumped on to get a S25U
Great all-rounder phone. Incredible AI features that really improve the quality-of-use. Great camera for capturing memories and a battery life that lasts a whole day.
Value
5
Written by a customer while visiting Samsung US