Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,984 Reviews)
Rating breakdown 28,984 reviews
5 Stars
24,838
4 Stars
3,242
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
It's ALWAYS a GALAXY
on August 17, 2026
Posted by: DaniBarb
[This review was collected as part of a promotion.] I have ALWAYS had Galaxy phones... For me, there is NEVER another option... I chose the Galaxy S25 because I needed an upgrade and wanted a phone that was fast, reliable, and easy to use. The high-quality camera, long battery life, and it has s bigger screen. My 1st and ONLY choose is a Samsung Galaxy 🙂
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Phone That Keeps Up With Our Family
on August 17, 2026
Posted by: Family4Life
[This review was collected as part of a promotion.] I chose the Galaxy S25 because I needed a phone that could keep up with our busy family, and it has exceeded my expectations. Between my husband, our kids, work, school activities, appointments, and everyday life, my phone is constantly being used.
The camera is one of my favorite features. Kids rarely sit still for the perfect picture, so I love being able to quickly capture the funny, unexpected moments that often become our favorite memories. The photos look great, and the phone is fast enough that I don't feel like I'm missing the moment.
I also love how smooth and responsive everything feels. I can jump between messages, photos, calendars, apps, and family schedules without my phone slowing me down. My husband and I are always coordinating something, so having a reliable phone makes a real difference.
What I appreciate most is that the S25 simply fits into our life. It helps me stay connected to my husband, keep up with our kids, organize our busy days, and save the little family moments I never want to forget. I'm very happy I chose the Galaxy S25.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Stephlyn
[This review was collected as part of a promotion.] I chose this phone because of the screen size and the stylus. My favorite use of it is for phone games and social media.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on August 17, 2026
Posted by: DT1484
[This review was collected as part of a promotion.] I have had Galaxy phones all the way back to I think the 5. Most have just been the base model, but I chose around the 21 to switch to the ultra. My favorite feature with the S25 ultra is the camera. It takes beautiful, clear pictures and has been my favorite phone camera so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy 25s ultra
on August 17, 2026
Posted by: BeccaB61
[This review was collected as part of a promotion.] I chose this phone because at the time it was the fastest and greatest. I am really happy with the battery life., it is better than any phone I have had in the past. The cameras are awesome. I can take professional photos with just my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S25 ultra review
on August 17, 2026
Posted by: TheWaddler
[This review was collected as part of a promotion.] Highly disappointed in the fact that s series phones went to an unbelievably fragile back made of glass. Still lobmve s series phones except for this may have me switch to something else. I loved hiw rugged the s series phones have always been... started with an s5 -active... but my s25 ultra is potentially making me find a different company.
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hi there TheWaddler, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important the durability of your device is to you every day for prolonged usage and enjoyment. The back of the device being made of the material it is, is to faciliate the wireless charging and powershare options that can be used. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops during your usage. We have provided a link to the Samsung Support Team to assist you if you have questions about protective accessories, or additional features during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is all you need
on August 17, 2026
Posted by: Heatheraglow
[This review was collected as part of a promotion.] I'm so glad that I picked up this phone! I choose! I enjoyed the functionality and the way that this phone fits in my hand and all the different ways I can use it. I'm specially impressed with the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on August 17, 2026
Posted by: Mandarenee
[This review was collected as part of a promotion.] I chose to upgrade to the Galaxy S25 Ultra. It has been a reliable phone with an excellent camera.
Value
5
Written by a customer while visiting Samsung US