Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,980 Reviews)
Rating breakdown 28,980 reviews
5 Stars
24,835
4 Stars
3,241
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Fragile Backglass
on August 17, 2026
Posted by: Jackie39
[This review was collected as part of a promotion.] I chose this phone because I thought it would be the best!!! And I've always wanted a Galaxy, but unfortunately K was very disappointed with the way they were built! I broke my back glass (shattered) within 3 months even with it being in a case, same thing happened with my son and his completely broke within 6 months!!! Now Im still paying on a phone that I dont have!!! 😐🤨😒
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hello Jackie39, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how valuable your phone is to you every day for a range of tasks. We have provided a link to the Samsung Support Team for your convenience. They can assist you with any repair options available for your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on August 17, 2026
Posted by: Shelly
[This review was collected as part of a promotion.] I'm glad I chose to stick with this phone. Has everything I need and love how user friendly it is. I have had Samsung phones for over a decade. Still love them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 Ultra.
on August 17, 2026
Posted by: Johnny
[This review was collected as part of a promotion.] I have selected the Galaxy S25 Ultra as my primary device. Its advanced AI capabilities significantly enhance productivity, and its robust performance facilitates the filming and editing of video content. The device's exceptional speed and extended battery life consistently support my daily operations without interruption.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on August 17, 2026
Posted by: Clif24
[This review was collected as part of a promotion.] I have the Galaxy s24 and its been a great companion to have with me. Paired with my smartwatch makes it even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 ultra
on August 17, 2026
Posted by: Lostboy
[This review was collected as part of a promotion.] It is what i was expecteing good fast and durable love my s25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 17, 2026
Posted by: BigFine
[This review was collected as part of a promotion.] Works great is a lot of phone!! I'm still finding new and exciting features. So nice, so quality. Really beats all others and I used to use other brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 17, 2026
Posted by: GGibson
[This review was collected as part of a promotion.] Like many people, I enjoy taking photos. The Samsung S 25 Ultra is an easy to use professional grade camera that is also a phone. Lots of great moments have been captured by this phone and the pictures look great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung User for Life
on August 17, 2026
Posted by: KLH3060
[This review was collected as part of a promotion.] I use the AI features to enhance my photos, voice commands search and daily / weekly reminders, and immediate translation of dialog. I am glad I chose to upgrade to the S25 Ultra. I have a galaxy watch and Samsung earbuds, I will continue to be a Samsung user for life.
Value
5
Written by a customer while visiting Samsung US