Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,597 Reviews)
Rating breakdown 29,597 reviews
5 Stars
25,351
4 Stars
3,326
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Galaxi AI and s25 ultra are must haves
on July 16, 2025
Posted by: Bobomb87
[This review was collected as part of a promotion.] Samsung Galaxy s25 ultra is a must have phone. I was hesitant to upgrade because I loved my s22 ultra. However, Samsung made the whole thing seamless. The Galaxy AI is unmatched with its usefulness and fun. Only request is to be able to name the AI assistant or change the wake up command to make it more personal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
unsatisfied
on July 16, 2025
Posted by: jesseboy
from San Antonio Texas
Expertise:Expert
it was good but had alot noise want a better phone that works
Features
1
Performance
2
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features are improved, and great!
on July 16, 2025
Posted by: Lervtwoshop
[This review was collected as part of a promotion.] I love the new Galaxy AI feature. It helps me set reminders easier than I did before. I love the size of the screen and the location of the pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I switched back to Android
on July 16, 2025
Posted by: BadBaby
[This review was collected as part of a promotion.] Great phone, amazing camera. This phone does not disappoint.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features for work and play
on July 16, 2025
Posted by: TxRealtor
[This review was collected as part of a promotion.] As a Realtor, I am able to fill and modify documents on the fly which is super helpful. It is also convenient that I am able to share files between my laptop and my phone. The bright screen helps visibility when I am outdoors showing clients and the S pen works really well when I am taking notes.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rachael
from Folkston, Ga
Expertise:Intermediate
Verified Purchase:Yes
The camera quality is better than my last. I love the color. There are new AI edits included.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking screen, vibrant
on July 16, 2025
Posted by: Trecool88
[This review was collected as part of a promotion.] Love this phone, the battery life is excellent, and navigating the phone is a pleasure, it's very responsive and everything runs as smoothly as butter. And it has plenty of horsepower under the hood if you like gaming!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unexpected And?
on July 16, 2025
Posted by: Highdolla2025
[This review was collected as part of a promotion.] When I first order this phone I was so excited to have it for its great ai features that really blowed me away. Some of the things ai can really do for helping with daily activities. But I really thought it could do more like give directions and make me a spread sheet or a power point for some reason I either not going to the correct app or spot on the phone.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Highdolla2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have had an enjoyable time exploring the features and capabilities of Galaxy AI. We have provided a link to the full device manual to help you maximize your experience, and discover the full capabilities of your phone. We have also provided links to a few troubleshooting guides to assist you with the connectivity of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if your frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US