Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8 out of 5
4.8
(4,553 Reviews)
Open Ratings Snapshot
Rating breakdown 4,553 reviews
5 Stars
3,784
4 Stars
622
3 Stars
85
2 Stars
28
1 Star
34
86%of customers recommend this product. 
(
166 out of 193
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3 out of 5
3
The product hangs. Battery overheats
on June 18, 2025
Posted by: Sheedstall1
[This review was collected as part of a promotion.] Galaxy AI is not as useful
I use this phone to stream movies, videos and dat to day use like phone calls etc.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi there Sheedstall1, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know how important your phone is to you, and needing the ability to have comfortable prolonged usage. We have provided a link to a troubleshooting guide to hel;p you with the temperature of your device. We have also shared a link to the Samsung Support Team to help any questions you may have about the usage of features like Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not what expected
on December 5, 2025
Posted by: Borichula
[This review was collected as part of a promotion.] GALAXY A1 REALLY IS CONFUSING. I WANTED THE SP25 ULTRA BUT HAD TO GET THIS ONE
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 8, 2025
Hey Borichula, thank you for your feedback on your Samsung Galaxy S25+. We know that upgrading to a new device can come with a bit of a learning curve that can cause frustration as you discover the full capabilities, and best align the settings to your preferences. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you with your exploration, alignment, and answering questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is great
on February 19, 2026
Posted by: Mikejg5
from Boston, MA
Expertise:Intermediate
Verified Purchase:Yes
So far so good the phone seems fast comfortable however the charging rate seems to be slow.
I would recommend this to a friend!
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Mikejg5, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are pleased with the inital usage of your device and that this device feels comfortable in your hand for prolonged usage. We have provided a link to an article to help you with the charging speed of your device. We have also shared a link to the Samsung Support Team to assist you if this experience continues with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great ai feature and smooth to operate
on February 17, 2025
Posted by: Pdee84
[This review was collected as part of a promotion.] Lots of food things like smoother then old s23 and s24. May be due to additional ram . New oneui is much better. Battery life is good. Got few chargers as a part of samsung credit as well. AIfeatures are superb.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Audio eraser works !
on February 17, 2025
Posted by: Hasimkucukhoki
[This review was collected as part of a promotion.] So far phone works really good, no issues yet, i tested audio eraser and i like it a lot, works good, i also use now brief and its a nice new feature, battery life is on par with my old S23+ and S24+ i had before this phone.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Durable,great picture, lots of options for anyone
on February 24, 2025
Posted by: Pablo7414
Galaxy is my favorite by far hands down I recommend Galaxy to anyone 💜
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone overall
on February 25, 2025
Posted by: spark21
[This review was collected as part of a promotion.] The new ai features such as object eraser, Gemini, interpreter are useful and function really well.
There are still some glitches here and there such the audio still playing even though I close the instagram app. Also, I don't like the fact that the alarm icon doesn't show anymore by the battery icon on the top bar unless I draw down the notification bar. Because of this sometimes I can't tell if I set up an alarm or not.
Otherwise, the design is pretty slick, although there is not much difference from the previous one, and the phone runs really well overall.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love Samsung phone and features, good sounds,
on February 25, 2025
Posted by: Shelly
[This review was collected as part of a promotion.] Love all Samsung products, great features
Long battery life
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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