Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8 out of 5
4.8
(4,552 Reviews)
Open Ratings Snapshot
Rating breakdown 4,552 reviews
5 Stars
3,783
4 Stars
622
3 Stars
85
2 Stars
28
1 Star
34
86%of customers recommend this product. 
(
166 out of 193
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
1 out of 5
1
My screen. Went completely blank
on September 15, 2025
Posted by: Sinbinji
[This review was collected as part of a promotion.] Battery gets. Really hot camera mid and screen quality could be better resolution
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Hi there Sinbinji, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We would love to help you troubleshoot any frustration you are experiencing for the best possible experience with your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the different camera settings and features with your phone. Lastly, we have shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on October 14, 2025
Posted by: Yuliya
[This review was collected as part of a promotion.] Love the new design of the phone. The camera is incredible. The touchscreen is sensitive to the touch. AI features are very helpful, whether its screen sharing or just having a conversation. Love everything about it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the galaxy s25
on November 4, 2025
Posted by: AnnT
Verified Purchase:Yes
Like the galaxy series, I tried Google pro it just wasn't the same. The only downfall is Google apps taking over the TM I prefer the samsung messaging app.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy S25+
on November 28, 2025
Posted by: Mkuzmann
[This review was collected as part of a promotion.] Galaxy AI works pretty cool. I do enjoy the way you can use multiple pages at once. Sometimes the phone lags a bit. Bit I find it effective to just reboot the phone. Once it restarts it seems to alleviate the problem.
I used the Galaxy AI for pucture changes which worked pretty well. I did discover that you need to be super specific for the Galaxy AI to process the request properly. Other wise it can be hit or miss.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I just love the 25+. Great features.
on December 6, 2025
Posted by: ScottyDawg69
[This review was collected as part of a promotion.] I have owned several Galaxy phones. The S23+ is spectacular. The camera takes unbelievable photos and you can adjust settings to your level of photography. The phone is user friendly. I like using the AI feature as well as advanced AI. In a search it can be very helpful. Every function is easy to learn if your not familiar with an android. Believe when I tell you this,you won't be disappointed.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not Pleased
on February 12, 2026
Posted by: Not Pleased
Verified Purchase:Yes
I am not as happy with this, as it did not keep all the contacts I transferred over from my old phone.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how frustrating it can be when you have a new device, but do not have all of your important data. We have provided a link to the Samsung Support Team for your convenience. They can assist in seeing what options may be available to resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S25+ by Samsung
on February 26, 2026
Posted by: Merle
Verified Purchase:Yes
Enjoy our S25+ phone. It's our primary communication device and is working as defined.
Response from Samsung USBy R&R Team, February 26, 2026
Hi Merle, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing how much you enjoy the usage and capabilities of your device, and find it to operate as expected. We have provided a link to the complete manual for your device to help you maximize your experience. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Blue S25+
on April 23, 2025
Posted by: Blue
from Jacksonville, FL
Expertise:Intermediate
This is the best phone I've ever had, I just love it! The blue color is amazing, it looks like a different color in certain light! I would highly recommend the s25+
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Blue, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how much you love the color and overall appearance of your device. We are sure you are just as thrilled in your exploration of the capabilities of your device including the upgraded features of Galaxy AI. We have provided links to the full device manual and the Samsung Support Team to explore the features and aligning the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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