Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(5,139 Reviews)
Rating breakdown 5,139 reviews
5 Stars
4,255
4 Stars
710
3 Stars
105
2 Stars
33
1 Star
36
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3
Volume on phone isn't very good. Plus to restart
on April 13, 2026
Posted by: Angel75
[This review was collected as part of a promotion.] Had a Note 9 was one of the best phones I have ever owned. Thought this would be a great phone but I'm extremely unhappy with it
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey there Angel75, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how frustrating it can be when your new device is not meeting your expectations. We have provided links to a few troubleshooting guides to help you with the volume and restarting you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Battery and quality
on April 17, 2026
Posted by: Kels13
[This review was collected as part of a promotion.] I like how long the battery lide lasts on this phone i have 2 charge it maybe once every other day depending. And it doesnt slow down its always able 2 keep up 2 my daily life between appts anything 2 do with my kids and my work life it handles it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best balanced phone
on April 18, 2026
Posted by: Best25Plus
[This review was collected as part of a promotion.] The Samsung Galaxy S25+ is the perfect middle ground for anyone who wants a large, premium display and top-tier performance without the bulk or price tag of the Ultra.
Performance and Everyday Use
The Snapdragon 8 Elite chip makes everything from heavy multitasking to high-end gaming feel incredibly fluid. I use mine primarily for streaming and work, and the 6.7-inch QHD+ display is stunningly bright, making it easy to read even in direct sunlight. The 4,900 mAh battery easily lasts through a full day of heavy use, and the 45W fast charging is a lifesaver when I need a quick top-up before heading out.
Galaxy AI Features
The integration of Galaxy AI has genuinely changed how I use the phone daily.
Now Brief: This widget gives me a perfect summary of my day every morning. Note Assist: I use this constantly to summarize long work documents and YouTube videos into quick, readable bullet points. Circle to Search: This remains the most intuitive way to find information about anything on my screen instantly. Camera Quality
The camera setup is reliable and versatile. While it lacks the massive zoom of the Ultra, the 50MP main lens takes sharp, vibrant photos in almost any lighting. The AI-powered photo editing tools are also great for quickly removing distracting objects from the background of my shots.
Excellent battery life that rivals the Ultra. Beautiful, high-resolution 120Hz display. Practical and time-saving Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Posted by: Denis
from Great Falls Montana
Verified Purchase:Yes
Been great so far. Love the size. Great speed, great performance. Camera needs updating.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone, easy to use.
on April 27, 2026
Posted by: Intollerableartist
[This review was collected as part of a promotion.] The phones Galaxy AI function is very intuitive. I have found that the prompts create very informative suggestions that need little adjustment. A far cry from Gen 1 search engines.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung Phone
on April 27, 2026
Posted by: Cabo4ray
[This review was collected as part of a promotion.] Love the AI features on my Samsung S25+.All the features that were included are fantastic Samsung keeps outgoing themselves with great phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Galaxy S25+ is a great phone.
on April 28, 2026
Posted by: GamerGurl
[This review was collected as part of a promotion.] I absolutely love my phone. It has many awesome features. The camera is outstanding and easy to use. The functionality plus the stream line design can't be beat. I can use it for streaming my music using Bluetooth and pair it to my TV to stream videos. I also watch my podcasts and listen to audio books on it. The best part of this phone to me is playing my games. I play alot of games and need to adjust my blue light shield to the perfect brightness on each different game. I also find it is very convenient and fast to pay my bills online. I really am glad I purchased this phone. I have always been a samsung galaxy user since I acquired my first phone and look forward to upgrading my phone in the near future. All and all this phone and it's awesome features is well worth the money. I have never had a problem with anything. I reccomend Samsung phones and other Samsung products to everyone. I'm a Samsung girl for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good choice of phone
on April 29, 2026
Posted by: Babygirl1981
[This review was collected as part of a promotion.] The s25plus phone offers a truly exceptional user experience. Its advanced features and intuitive design make everyday tasks a pleasure. You'll appreciate the seamless performance and high-quality display for all your activities. This device is crafted to meet and exceed your expectations. It's a wonderful choice for anyone seeking a reliable and impressive mobile companion.
Value
4
Written by a customer while visiting Samsung US