Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(5,962 Reviews)
Rating breakdown 5,962 reviews
5 Stars
4,925
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3
Charging port needs improvement
on May 25, 2026
Posted by: Moonshot
[This review was collected as part of a promotion.] I use my Galaxy phone extensively for work and for photos. I really enjoy the phone, however the charging port is finicky. It often thinks it has dust or dirt inside causing charging issues. I have wireless chargers around just for emergencies. Such a sensitive part of the phone. I already had to replace one great phone for another for this reason.
Other than the charging port, I enjoy the photo quality and the options for making the photos look better. Im still new to the Galaxy AI, however it should come in handy over time.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey Moonshot, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We understand how important your device is toy ou for professional uses every day, and how frustrating it is when your device is not operating as intended. We have provided a link to the Samsung Support Team to assist you if you are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera
on May 25, 2026
Posted by: Timmo1980
[This review was collected as part of a promotion.] I love the camera it takes excellent photos of the kids.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: Nreview
[This review was collected as part of a promotion.] Great phone previously had a10e. Great camera, audio.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worst Samsung phone I've ever owned!
on May 25, 2026
Posted by: Minman
[This review was collected as part of a promotion.] I upgraded last year from S8. I've always loved Samsung phones, but if this model is the new norm, it's gone downhill significantly. First of all Galaxy AI takes up so much of the memory that this was barely an upgrade at all in terms of storage. 2nd, after a year of use, I'm experiencing issues with the battery, OS freezing up, and even got a blue screen of death a few weeks ago which thankfully went away but worries me in terms of longevity. I'm not someone who wants to buy a new phone every year. I take care of my phones and expect to get at least 5 years of use out of them but I'm doubtful this will last that long. The only real upgrades are that the apps that were no longer working on S8 work on this one and the camera is pretty great... I do actually like the Galaxy AI photo enhancement. Just wish it wasn't eating so much memory.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey Minman, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maximize the battery life of your device, as well as troubleshoot the freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you if this experience continues with your device, or you would like assistance with storage expansion on your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The Awesome S25+ Review
on May 25, 2026
Posted by: RicoES
[This review was collected as part of a promotion.] I was able enable the third camera lens for higher pixel pictures. They came out much clearer even after they were shared between different IOS platforms. The AI features have learn my preferences and has made shopping much faster and easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely a great phone
on May 25, 2026
Posted by: BigDDDDDDDD
[This review was collected as part of a promotion.] Great reliable phone! Its the perfect size.,...................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
its ok.. I wouldn't buy it again
on May 25, 2026
Posted by: sass4life
[This review was collected as part of a promotion.] The galaxy AI is the. best tho. not a Samsung fan, but it. was on sale
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy i've ever had
on May 25, 2026
Posted by: Doorek87
[This review was collected as part of a promotion.] Seriously, the best Galaxy I've ever had.The amount of storage.This phone has unbelievable it never runs out of memory.It's super fast.The pictures are amazing and really could not ask for a better phone
Value
5
Written by a customer while visiting Samsung US