Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(5,137 Reviews)
Rating breakdown 5,137 reviews
5 Stars
4,254
4 Stars
710
3 Stars
104
2 Stars
33
1 Star
36
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3
You get a color choice
on April 27, 2026
Posted by: Mommabear07
[This review was collected as part of a promotion.] The upgrade really wasn't that good. The camera on this model is terrible. I kinda wish I would've stayed with my s21 ultra 5g it was way better than this. The only upside is the ai use of it and choice of color you want. Otherwise, this phone model is terrible.
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hi Mommabear07, thank you for your feedback on your Samsung Galaxy S25+. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Older user
on April 27, 2026
Posted by: Fishmonger
[This review was collected as part of a promotion.] I'm an older user and have found this model to be relatively easy to use. It also has all the features that I need to monitor my devices, keep in touch with friends and relatives and search the web verse.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great as always
on April 27, 2026
Posted by: Clyte86
[This review was collected as part of a promotion.] As always love love LOVE my samsung galaxy. Im just disappointed that samsung messager and I guess factory/google messager are very different and samsung lacks features that factory/Google. And I also noticed when driving my phone will sync to the Bluetooth but will not read/display/or notify you of texts...works on all other samsung/pixel phones and I've tried everything
But other then that alls great
But other then that alls great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Newest upgrade
on April 27, 2026
Posted by: Patriot01
[This review was collected as part of a promotion.] Overall the phone works as it should, but sometimes after updates things get scrambled.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is amazing
on April 27, 2026
Posted by: Danger
[This review was collected as part of a promotion.] Use my phone for work and vacation the network is great and all features easy browsing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 27, 2026
Posted by: GoBirds
[This review was collected as part of a promotion.] I especially like the quality of the streaming videos and pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The ease of use and size of screen is great
on April 27, 2026
Posted by: Swizzle
[This review was collected as part of a promotion.] For streaming movies, Netflix figuring out how to do stuff on YouTube. The screen is perfect nice and bright. Definitely, we'll stay with the samsung phones
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very easy to use and powerful
on April 27, 2026
Posted by: Dabutterman
[This review was collected as part of a promotion.] The Phone is very easy to use, I am familiar with Samsung but I upgraded from a much older phone so I expected their to be more of a learning curve but was surprised that there was not, I mostly use my phone to stream and game and am very happy with the phones performance as I never have overheating issues, I often stream and game at the same time by having the show in the small window but the battery holds up and so does the cooling. A feature I did not expect to use much is galaxy AI but was pleasantly surprised, I set my power button to use galaxy AI and often use it to highlight whatever is on my screen for screenshots or to look it up and its very useful
Value
5
Written by a customer while visiting Samsung US