Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(5,970 Reviews)
Rating breakdown 5,970 reviews
5 Stars
4,930
4 Stars
842
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3
Feel like i paid for the same thing i had.
on July 21, 2025
Posted by: ChericoE904
[This review was collected as part of a promotion.] So I had a note 20 ultra 5g. I loved it. The battery started swelling, which means I needed a new phone! I have been a avid Samsung user since 2011 with the galaxy s3. I have worked my way up to the s25+. I love the phone. Yet it doesn't feel much different than my old one features wise. I love using the AI feature, but not enough to justify the price of these phones. I love playing games on my old phone and nervous that with lack of a SD card that I will run out of room. I dont delete pics or videos so that's another factor. The camera is mid quality. My note 20 had way better cameras. Its frustrating because I want to love this phone out of loyalty. Yet im finding it hard to justify. Sorry Samsung.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hi ChericoE904, we appreciate you sharing your feedback on your Samsung Galaxy S25+. We understand how disappointing it can be when your new device is not meeting your expectations. We would love nothing more than to help you maximize your experience with your device, and have provided links to resources to assist you with the camera of your device. We have also shared a link to the Samsung Support Team to offer assistance with storage expansion options, and any additional questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great for both personal and business
on July 20, 2025
Posted by: NGonzo
[This review was collected as part of a promotion.] The Galaxy S25 Ultra delivers on almost every front where it matters most: long battery life, powerful performance, vivid display, and impressive camera and galaxy AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall not bad
on July 20, 2025
Posted by: Jdbigjonson
[This review was collected as part of a promotion.] It took me some time to get used to the galaxy AI part. Overall good phone. Has its bugs like they all do.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hi Jdbigjonson, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We are pleased to hear that you have been overall happy with the usage of your device. Without knowing what bugs you may be experiencing, we have provided a link to the Samsung Support Team. These experts can offer assistance if you are interested in seeing what options may be available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely perfect
on July 20, 2025
Posted by: Cat9076
[This review was collected as part of a promotion.] Can not complain about a single thing glaxey ai is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone do not regret
on July 20, 2025
Posted by: Ghezal
[This review was collected as part of a promotion.] Great phone. Screen is great. Fast, meets every need. Happy I purchased hope to have it a long time :) and it has galaxy AI!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One nitpick
on July 20, 2025
Posted by: GrilledCheesecake
[This review was collected as part of a promotion.] This device is a great one, however, my one problem is the lack of a headphone jack. It's been gone from your phones for years, and I'd love to see it come back. Galaxy AI is also amazing, and it's proven useful whether I need a simple question answered or need inspiration for a project.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hi there GrilledCheesecake, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are pleased with the usage of your device, and finding Galaxy AI so helpful for your searching needs. If you are a fan of wired headphones, and prefer their usage, the addition of a USB-C to headphone jack adapter will allow you to use the charging port of your device with your favorite headphones. We have provided a link to the Samsung Support Team if you have questions about this feature, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, but was hoping the color was brighter
on July 20, 2025
Posted by: RoniPep80
[This review was collected as part of a promotion.] It is a great phone. I upgraded from the s20+. I just wish the color was brighter, like in the pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much to do .learning more everyday
on July 20, 2025
Posted by: Nenepo
[This review was collected as part of a promotion.] I love this phone.ive had for 1 year and still learning all that it can do.ai has helped me so much and kept me on schedule.love the graphics.just found a gaming mode I didn't know I had..technology has gone warp speed on this device..thank you samsung.
Value
5
Written by a customer while visiting Samsung US