Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(4,546 Reviews)
Rating breakdown 4,546 reviews
5 Stars
3,778
4 Stars
620
3 Stars
86
2 Stars
28
1 Star
34
86%of customers recommend this product.
(
166 out of
193)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Posted by: Sandra
Verified Purchase:Yes
The blue tooth wouldn't connect to my Alexa echo auto and text messaging didn't work that well either. I think the AI needs more work, I don't like it
Response from Samsung USBy R&R Team, August 29, 2025
Hi Sandra, we are grateful for your feedback on your Samsung Galaxy S25+. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to assist you with the Bluetooth connection and text messages you mention causing frustration. We have also provided a link to the complete manual and the Samsung Support Team to assist you with the features of Galaxy AI, and resolve any frustration you continue to experience. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is so amazing!!!!
on September 2, 2025
Posted by: scottishgirl43
[This review was collected as part of a promotion.] Best phone Samsung has ever made by far!!! I love my Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent for gaming
on September 15, 2025
Posted by: Bubba76
[This review was collected as part of a promotion.] One of the best phones for gaming! Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a really good phone and I love it and it has
on September 15, 2025
Posted by: Ken101
[This review was collected as part of a promotion.] I like it for streaming and it's good for gaming and has a very good camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
flagship of 2025
on September 15, 2025
Posted by: danvnbvb10
[This review was collected as part of a promotion.] I just got the Galaxy S25 Ultra and it’s amazing! The screen is super bright and clear, even outside, and the phone feels really smooth and fast. The battery lasts me all day without charging, and the camera takes awesome pictures, especially at night. It feels really nice to hold too. Camera is great improvements compared to other phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on September 15, 2025
Posted by: Hereforitall
[This review was collected as part of a promotion.] The AI has been really helpful when searching for answers quick. Plus it holds all.lf my pics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
couldn't be happier with the phone.
on September 15, 2025
Posted by: eze2teach
[This review was collected as part of a promotion.] I use my Galaxy S25+ for everything, personal, work, play, you name it. And now with the Galaxy AI it's even more useful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 is the best
on September 15, 2025
Posted by: Samlover
[This review was collected as part of a promotion.] The Galaxy S25 Plus is a true all-rounder that feels fast, refined, and dependable in everyday use. From the moment I picked it up, I noticed the premium build. The flat screen design makes it comfortable to hold, and the materials used give it a solid, high-end feel.
The display is one of the best features. It’s bright, smooth at 120Hz, and very sharp. Whether I’m watching videos, browsing the web, or gaming, everything looks great. The colors are vibrant but not overly saturated, and the screen remains very visible even under direct sunlight.
Performance is top-tier. Apps open instantly, multitasking is smooth, and games run without stuttering or overheating. The processor is efficient, and the phone stays cool even during heavy tasks. I’ve had zero lag or slowdowns.
Battery life is excellent for a phone with this level of power. I consistently get through a full day of use, even with the screen on for hours. Charging is quick and reliable, and wireless charging works smoothly as expected.
Cameras are reliable in all lighting conditions. Daytime photos are detailed and natural-looking, and low-light performance has improved from past models. The zoom lens is useful, and video recording is smooth and clear, with great stabilization. I appreciate the consistency across all three .
AI is also one of its greatest features, as it helps you do whatever you need and want, it is like a magic tool.
AI is also one of its greatest features, as it helps you do whatever you need and want, it is like a magic tool.
Value
5
Written by a customer while visiting Samsung US