Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Mint
Average customer rating
4.8
(5,702 Reviews)
Rating breakdown 5,702 reviews
5 Stars
4,713
4 Stars
797
3 Stars
118
2 Stars
36
1 Star
38
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Mint
Customer Rating
2
Kinda disappointed
on June 11, 2026
Posted by: Imluckyru
[This review was collected as part of a promotion.] So honestly, when I first purchased the phone. Maybe in November of 2025 I was pretty stoked, because it had a lot of functionalities, and a lot of features that I truly enjoyed. And now, with the Galaxy AI and the new update they're doing, like the landscape is completely changed. However, I dislike that there's not an expandable storage. My phone runs slow and laggy. It can do all of these cool things, but if my experience is a hassle, it's not really that great. It's extremely durable.It just really didn't blow my mind and offer me the things I kind of expect from samsung
Value
2
Response from Samsung USBy R&R Team, June 12, 2026
Hello Imluckyru, thank you for sharing your feedback on your Samsung Galaxy S25+. We understand how important the uninterrupted usage of your device is to you every day, and we would love to assist you in maximizing your experience at your convenience. We have provided a link to an article to help you adjust the refresh rate of your device for higher processing speeds. We have also provided a link to an article to assist you with any freezing you may be experiencing with your device. lastly, we have provided links to the complete manual and the Samsung Support Team to assist you with the full capabilities of your device, and offering options for storage expansion if you are in need. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 11, 2026
Posted by: Noby82
[This review was collected as part of a promotion.] For streaming and playing word games don't use AI I don't trust it for chats and messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on June 11, 2026
Posted by: Smurff
[This review was collected as part of a promotion.] Ive always loved galaxys and this phone is over the top. Best one by far. Galaxy AI is awesome!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone
on June 11, 2026
Posted by: Goldfish0408
[This review was collected as part of a promotion.] Phone works great. Good battery. I do a lot of reading and using chrome. I also have a smart home so a lot of things are automated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone overall
on June 11, 2026
Posted by: TucsonHeat
[This review was collected as part of a promotion.] I like phone, it's a nice phone overall. I checked a few other phones and thi one had great revi3ws and I am still learning it. With the AI works great. I am new to some of this AI and it's amazing what this phone does. I like it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but
on June 14, 2026
Posted by: Momodono
[This review was collected as part of a promotion.] Biggest concern is the durabillity of my phone:
-both front and back had cracked even though there was a phone case
-both front and back had cracked even though there was a phone case
-also, the lack of auxillary cord doesn't help in keeping listening versatility and charging availability
-the tech for the sound and screening for calls are truly amazing
-the new features of the Galaxy AI make this smartphone feel incredible. Though I do hope usage of AI gets better regulations and will have less pollution issues in the future, I will sparingly use this feature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product quality
on June 15, 2026
Posted by: Gypsyblu
[This review was collected as part of a promotion.] I've been a faithful Galaxy phone user since the debut of the s6 edge+. All of my personal products are made by Samsung and they are of very great quality. My phones are always in good working condition when I upgrade them years later. Typically, I will upgrade for a bigger size and new features. I LOVE the quality of the camera on my phone and more often than not, will use it over my Nikon D3500. The quality and clear resolution of the zoom is also phenomenal. I've used the s9+, s21+, and then the s25+. I also had Samsung earbuds, Samsung TV, Samsung Chromebooks, and Samsung tablet. All of them can be interlinked and used together. The Galaxy AI can be very convenient and useful when you need information, but do not have the time to look it up yourself. Overall Samsung products are very durable quality products and I will never use anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good for gaming. And everyday phone stuff.
on June 15, 2026
Posted by: SteveTheBee
[This review was collected as part of a promotion.] Great phone. First galaxy device. And I won't buy another brand. Bought it for Fortnite and it loads faster and runs better than an Xbox One X. Keeps up with my PS5 Pro.
Galaxy AI makes it very easy to use hands free and convenient.
Value
5
Written by a customer while visiting Samsung US