Customer reviews from jbl.com
JBL - Reflect Aero TWS - White
Average customer rating
3.4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
48
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - White
Customer Rating
1
on September 14, 2023
Posted by: Emma222
I just can not make them stay in my ear, so unhappy given the money I paid. This is maybe only for the men, or people who have bigger ear area. I can only use them sitting and that is it, definitely not for a run or my workouts.
By Customer Support, September 14, 2023
We appreciate you taking the time to provide us with your feedback. For your JBL Reflect Aero TWS to provide the best seal and secure fit, you must create a tight seal within your ear canal. In order to do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Very Handy
on September 23, 2023
Posted by: sporrowcarps
Really enjolying my new earbuds - the noise cancelling is great. However, they are a little too large for my ears and keep falling out, even though I've swapped buds/wings. I had to get a pair of earrings that clip on to earbuds to keep from losing them.
Written by a customer while visiting jbl.com
Customer Rating
2
Meh!
on December 8, 2023
Posted by: Jboddenjr
from Louisiana
Sounds great, but they are not comfortable no matter which custom size ear tip I use.
Response from jbl.comBy Customer Support, Customer Support, December 9, 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the fit of our JBL Reflect Aero didn't meet your expectations. Aside from the ear tips you can also change the Powerfins enhancers (S, M, or L). You may choose the right size for your ears so that they will stay in your ears and not fall out. If you need more help with your device, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Expectations surpassed.
on December 11, 2023
Posted by: FriedBurrito
I didn't know what I was getting myself. I just wanted some earpods. But so far, my expectations have honestly been surpassed.
Written by a customer while visiting jbl.com
Customer Rating
1
Buyer beware
on December 15, 2023
Posted by: Disappointed12
Had them for just about two weeks. The worst experience I have ever had with headphones. Sometimes they just shut off and won’t turn on again. Constantly falling out of the ear, unpairing. Very poor sound canceling. Just a terrible set of headphones
Response from jbl.comBy Customer Support, Customer Support, December 17, 2023
We appreciate you taking the time to provide feedback. We understand that our JBL Reflect Aero TWS didn't meet your expectations. We're here to help. If the earbuds randomly shut off and eventually won't turn on, please check if it happens when the earbuds are low in battery via the JBL Headphones App. To ensure the earbuds have a consistent battery charge, please clean the earbud and charging case's metallic contacts using a cotton swab with rubbing alcohol, then leave the earbuds charging for 2 hours. While the earbuds are connected to your source, please ensure that the source is close to your earbuds and away from any other sources of wireless signals to avoid interruptions with your connectivity. In addition, you can try to factory reset the JBL Reflect Aero TWS by double-tapping the earbud's button on any side, then hold it for 5 seconds on your third tap. Resetting the unit will clear its previous pairings and settings, so it is necessary to pair it again to your devices. If you need more help, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
Great Sound Quality, functionality is lacking
on December 22, 2023
Posted by: Stove
Bought these a few weeks ago when my previous headphones reached their end of life.
The Good:
The sound quality is really good! The Active Aware feature is great when running. Noise cancelling works great while working out. Talk Through is a useful feature. Pausing music when taking out one bud is great for my habit of taking one out to talk to someone. Battery life is very good.
The sound quality is really good! The Active Aware feature is great when running. Noise cancelling works great while working out. Talk Through is a useful feature. Pausing music when taking out one bud is great for my habit of taking one out to talk to someone. Battery life is very good.
The Not So Good:
I have tried all the ear adapter combinations and I can't get a perfect fit. I am a big sweater, so a perfect fit isn't going to come easy, but my previous headphones (3 adapters) had a much better fit than these (9 combinations). I find myself having to fix one bud multiple times on a run or during a workout. Lack of haptic button customization is a bit annoying. You can assign functions to a certain side, but only groups of functions (you can't have the rewind function assigned to the left bud and skip function assigned to right, as they are in the same function group). Have also had issues with the buds seating in the case to charge. Unless you get them juuust right, you can start your next workout with low battery on a bud (about 3 instances so far; has been an issue with multiple adapter settings as well).
I have tried all the ear adapter combinations and I can't get a perfect fit. I am a big sweater, so a perfect fit isn't going to come easy, but my previous headphones (3 adapters) had a much better fit than these (9 combinations). I find myself having to fix one bud multiple times on a run or during a workout. Lack of haptic button customization is a bit annoying. You can assign functions to a certain side, but only groups of functions (you can't have the rewind function assigned to the left bud and skip function assigned to right, as they are in the same function group). Have also had issues with the buds seating in the case to charge. Unless you get them juuust right, you can start your next workout with low battery on a bud (about 3 instances so far; has been an issue with multiple adapter settings as well).
Overall, they're good buds for their sound and features, but some of the issues can be annoying and ruin a workout.
Response from jbl.comBy Customer Support, Customer Support, December 23, 2023
Thanks for sharing your feedback on our JBL Reflect Aero. We're committed to providing an exceptional user experience and improving our products. We value your input, and we'll make sure to share this with the appropriate team for careful consideration.
Written by a customer while visiting jbl.com
Customer Rating
5
Ear buds
on December 26, 2023
Posted by: Murph1
I just received these but so far I am impressed with the comfort and fit. The controls are very easy to use and the sound quality is very good.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent product
on December 30, 2023
Posted by: Rdhds
My husband gave me these for Christmas, and I absolutely love them! I've had a variety of ear buds over the years, but these stand out as the best!
Written by a customer while visiting jbl.com