Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
48
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
3
So Awesome, Yet They Quickly Were Killed By Flaws
on January 4, 2024
Posted by: SamanthaB
Overall, a really great product. Sound is perfect balance of high, mids, lows. If you are into cRAP, these ain't for you. Feature rich and excellent build quality. Battery life was a bit less than advertised. These fit perfect in the ear and are comfortable to sleep with. For Folks like me that suffer from tinnitus, these buds and their active noise cancellation are a God send. The ear tip does not collapse (muffling the sound) in the ear when changing head positions like a lot of other brands do,
Now for the generous 3 Star rating. These buds have a couple of major flaws in their design implementation. So bad so, that they ceased to be functional. First of all, they suffer heavily from the Master/Slave battery drain issue. With mine, it was the Left bud that was the Master, thus the battery never full charged (with both buds in the case) after some usage cycles and would drain faster than the right bud. Manually manipulating the Master/Slave transition did not seem to help. The Buds/Case were firmware updated in the app. Eventually, the Left bud just stopped working, all together. Though for some reason, the app would randomly show a connection with a 90% charge. It would not operate. The app is the other major contention. While it is nicely built and feature rich, it simply falls flat on those features when only one bud being active. Noise cancelling will not work. Profile for the working single bud is lacking any real usability, It is either volume or play/select tracks, not both. Also, I could never seem to get the handsfree to answer calls or work at all. The real show stopper with the app and the buds themselves are that with only one Bud active, they, nor the case, can be reset. Not physically or via the app. Thus, my Buds became absolutely useless and had to be returned. Unfortunately, the $20 off sale was no longer valid on these buds to even repurchase a replacement.
Response from jbl.comBy Customer Support, January 7, 2024
Thank you for your feedback. We're here to help with your JBL Reflect Aero. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. This unit has up to 8 hours of battery life. This may vary depending on volume and music content. If the earbuds don't meet the advertised playtime hours even at low to mid-volume levels, Please contact JBL Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Ambient Aware So Good!
on January 17, 2024
Posted by: Cactus Jim
I bought these a month ago and love them. The Ambient aware feature is the best i've ever used. It allows you to hear everything around you so clearly but it doesn't get in the way of the music you are listening to. They are pretty comfortable
I do wish they had these with the ear hooks to hold them in my ears a bit better when running. I use them for workouts at the gym and it stays in better than any other earbuds but every 15 minutes or so I have to give them little adjustments. But compared to my airpods these things are like little pillows in my ears. Earbuds have never really worked for me but these are great.
I do wish they had these with the ear hooks to hold them in my ears a bit better when running. I use them for workouts at the gym and it stays in better than any other earbuds but every 15 minutes or so I have to give them little adjustments. But compared to my airpods these things are like little pillows in my ears. Earbuds have never really worked for me but these are great.
Written by a customer while visiting jbl.com
Customer Rating
2
bluetooth and fit issues
on January 28, 2024
Posted by: joe_sb
The bluetooth doesn't connect with my macbook air. And all the wing tips are not shaped correctly to fit my ears. When I try to return, there is a faulty button so even though I select a reason, it keeps giving me the error message - 'you need to select a reason'
Response from jbl.comBy Customer Support, Customer Support, January 29, 2024
We appreciate you taking the time to provide us with your feedback. We would like to work with you directly to address the issue with processing your return, please reach out to our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
1
Fall out
on January 31, 2024
Posted by: Burtonia
Not earbuds to wear for activities. With little movement and if sweating these earbuds constantly fall out of place, and completely launch out of your ear
These would be a great pair for listening while sitting.
Response from jbl.comBy Customer Support, Customer Support, February 2, 2024
We appreciate your feedback. In order to wear our JBL Reflect Aero effectively, make sure the buds are securely tightened to your ears. You can also use different size of ear tips, which are included in the box.
Written by a customer while visiting jbl.com
Customer Rating
3
Good features but fits poorly
on March 30, 2024
Posted by: Pat Hears
Sound is good and I like the features like ambient aware and noise canceling. I've tried every configuration of the ear fin and cannot get a proper fit and I have to push them back in every few minutes or I'll be scrambling to catch them as they fall. Also the left ear can only hold a charge to give me an hour of play time.
I wish the buds with the ear hooks had the same features.
I wish the buds with the ear hooks had the same features.
Response from jbl.comBy Customer Support, Customer Support, March 31, 2024
We appreciate you taking the time to provide us with your feedback on our JBL Reflect Aero. We're always looking for ways to improve. We'll make sure to pass this along to our development team. As for the left earbud, please know that it's possible that the battery is losing its capacity. Volume and usage can affect the battery's life. In addition, please know that the battery wears out over time. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime from full charge. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent product
on June 3, 2024
Posted by: BBayliff
from Maryland
Great product great features would definitely buy again
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound
on June 20, 2024
Posted by: bob9
I saw the price and the ear buds and I had to buy these. Same JBL sound quality that has been in my family since my first 4311 studio monitors from 1978.
Written by a customer while visiting jbl.com
Customer Rating
2
Worthless in the wind
on June 21, 2024
Posted by: vonderlust
from Oregon coast
Decent fit, good audio quality and okay battery life but the noise cancelling in the wind is worthless and can’t be turned off. The audio would be fine if noise cancelling could be turned all the way off but the mics feed through the wind noise in all modes to the point where it drowns everything out when you’re not sheltered from the wind. You can’t bike or run with these.
Response from jbl.comBy Customer Support, June 21, 2024
Thank you for your feedback on our JBL Reflect Aero TWS. We're glad to hear that you find the fit, audio quality, and battery life of the product satisfactory. Also, we understand that its Noise Cancelling feature didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team.
Written by a customer while visiting jbl.com