Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
48
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
5
on October 30, 2025
Posted by: fdrhgreog
I am really enjoying all the features. The sound quality is good and it fits well.
Written by a customer while visiting jbl.com
Customer Rating
1
Great sound, too hard to get them to charge.
on November 4, 2025
Posted by: PaulStaf
from Dallas, Texas
They sound great, the noise cancelling works great, BUT, you have to get them in the case JUST RIGHT so that they will charge, and if you bump the case they will stop charging. It took me SEVERAL tries to get them in the case JUST RIGHT to where I got them to 100% charged at the same time. TOO MUCH EFFORT so I returned them. I would have loved to keep them, but was just too much trouble trying to get them to charge.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing head phones
on November 10, 2025
Posted by: Ginganinja
Very happy with my purchase. Not only did I get a fantastic deal on my reflect aero tws, but they are amazing quality. 5 out of 5 would recommend
Written by a customer while visiting jbl.com
Customer Rating
1
Blue tooth issue!
on November 22, 2025
Posted by: V Dale
Dissapointed. Bought it about a month ago. Right ear bud does not stay connected to blue tooth. Tried evey thing still doesn't work.
Waste of money.
Waste of money.
Response from jbl.comBy Customer Support, November 23, 2025
Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that there is something interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Try to forget/unpair the headphones on your device, then perform manual pairing. Next is reset, with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
I would not recommend them
on January 2, 2026
Posted by: Matt 1
I bought the product and immediately experienced connectivity issues, losing communication with the phone regularly, forcing me to continually reconnect. Shortly thereafter, they would not charge any longer. I would not recommend the specific product, although I am a huge fan of other JBL products
Response from jbl.comBy Customer Support, January 2, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Failure
on January 10, 2026
Posted by: Mscott
from Savannah georgia
Right earbud failed within 9 months and can not get it working.
Response from jbl.comBy Customer Support, January 12, 2026
Thank you for your feedback. We would like to know the specific issue you are experiencing with your JBL Reflect Aero TWS. Please contact us directly so we can further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
junk
on February 6, 2026
Posted by: Haim5612
from orlando, fl
I’ve had this earphones for less than a year, and they have already ceased working. These are the first JBL earphones i’ve owned, and i was very disappointed. The sound quality was ok while it worked, but it had many flaws. First off, the charging box was flawed, and where the earphones were supposed to connect in order to charge, was so small and so easy to misalign, that they would often not charge when i put them in the box. The rubber piece that goes around each earbud did not help with this; with time, they would loosen, and further aggravate this misalignment inside the charging box. In second place, the noice-canceling was not great in loud areas, and especially when biking. The worst was the quality of the microphone, which was really not useable anywhere outside with noise. Finally, they did not fit well in the ear, and would often fall out.
Response from jbl.comBy Customer Support, February 8, 2026
We appreciate your feedback on our JBL Reflect Aero TWS. We value your feedback in helping us improve and provide an exceptional user experience.
We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, earwax, etc. Please ensure the pins are dry before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, earwax, etc. Please ensure the pins are dry before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com