Customer reviews from jbl.com
JBL - Quantum 910 Wireless - Black
Average customer rating
4.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
22
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Quantum 910 Wireless - Black
Customer Rating
1
My ears hurt
on January 3, 2026
Posted by: Rancid
I got these headphones to replace a previous pair of wireless headphones. Immediately I noticed I had downgraded: both the master volume and the game/chat balance are on the left earphone, making it difficult to adjust by feel (also the wheels are too sensitive so you can accidentally mess up the balance while trying to adjust volume).
And speaking of volume.. every status notification these headphones make is made at FULL BLAST instead of respecting your current volume setting. So you do NOT want to wear them when turning them on or off, because the sound played by doing that will destroy your eardrums. Such an amateurish mistake is unacceptable.
Further, my friends tell me that my audio quality in voice calls took a marked turn for the worse when I started using this headset. So the microphone is probably crap too.
Response from jbl.comBy Customer Support, January 4, 2026
Thanks for sharing your feedback on our JBL Quantum 910. We would like to work with you directly to address the issue and provide some troubleshooting steps if needed. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Love them
on July 8, 2025
Posted by: TxGz Threepersunite
This is my 2nd pair! This time I went for the wireless. I absolutely love this headset. The engine was an absolute much needed update for sure. The only thing I have to make a suggestion on is the volume scroll wheels, somehow or some way they need to be abit snugger/ tighter or some how had a clutch to the headphones for the wheels and controlled by the app to adjust the tightness. Razar has this feature for their mouse scroll wheels. Other than that these are beast.
Written by a customer while visiting jbl.com
Customer Rating
5
Wireless/wired perfection
on December 12, 2023
Posted by: Cinder
from Pensacola, FL
Bought the headset about a month ago, needed a replacement for my JBL Quantum 200's. Overall the product is top tier, the sound quality is crisp, clean, and (often times) very loud.
Pros:
- Long battery life (while wireless), in my experience it gets a solid 30-32 hours whilst connected to the included dongle, and right around 43 hours with Bluetooth only. The headset can be connected via Bluetooth AND the dongle at the same time. Note; I do have the RGB function disabled on my headset, which extends the battery life by a *ton*.
- Long battery life (while wireless), in my experience it gets a solid 30-32 hours whilst connected to the included dongle, and right around 43 hours with Bluetooth only. The headset can be connected via Bluetooth AND the dongle at the same time. Note; I do have the RGB function disabled on my headset, which extends the battery life by a *ton*.
- Good range on the wireless connection, both Bluetooth and dongle.
- Capability to be wired with USB-C (console), or 3.5mm jack going into a headphone/mic splitter (PC)
- Amazing mic quality *while connect via wires*. Honestly the mic's balance and quality is on par with some dedicated desk/boom mic's that I've had in the past.
- Very comfy fit, I can easily wear them for 5-6 hours straight with no issues. Very little wiggle on my head, even when vigorously shaking or bobbing my head.
- Active noise cancelling is so good that it's almost disorienting. Being able to hear most of the environment around you just vanish really is a harrowing and alien experience after never having used it before. The noise cancelling is togglable from a button on the left earphone. There is also a Talk through function, for when you need to hear everything around you or carry on a conversation.
- Audio has next to zero delay whilst wireless. I've played quite a few CS:GO and Valorant games, relying almost entirely upon audio cues/footsteps. Not once did I notice any delay that ever affected gameplay.
Con(s):
- Uhm... Mic quality whilst wireless decreases substantially? Less of a con, more of a side effect to ANY wireless connection.
- Uhm... Mic quality whilst wireless decreases substantially? Less of a con, more of a side effect to ANY wireless connection.
Over all; If I could give this headset a 6/5 stars, I would. It really is one of the most versatile pieces of tech that I own.
Written by a customer while visiting jbl.com
Customer Rating
5
Great buy!
on December 4, 2023
Posted by: Derek89
Very satisfied with the product upgraded from last model
Written by a customer while visiting jbl.com
Customer Rating
1
allergic reaction
on November 3, 2023
Posted by: ryno231465
nasty skin reaction from headphone pads. Some sort of conditioning chemical on the pads caused major issues with bleeding and cracking. Buyer beware!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones !!
on June 11, 2023
Posted by: 8876
Bought this for me and my son we love it. The mic sounds good and the audio quality is amazing ! They are also very comfortable and there are no issues with wearing them for long periods of time
Written by a customer while visiting jbl.com
Customer Rating
5
Top Quality Bar None
on November 3, 2022
Posted by: Van Goghs Ear
from Jacksonville FL
[This review was collected as part of a promotion.] Headphones extraordinaire! If you are looking for a top notch set of headphones that ticks all the boxes, then look no further. The audio clarity is second to none. Crisp and defined highs and balanced lows give a natural sound experience. Comfortable to wear with no fatique or irritability. The overall quality of the product in it's manufacture and sound elements leaves nothing to be desired.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect gaming headphones
on November 3, 2022
Posted by: Pina
[This review was collected as part of a promotion.] This is what I would someone who loves gaming. The immersive experience using this device is mind blowing. This makes the experience holistic thanks to spatial audio. Impressive battery life too. Absolutely loved this device.
I would recommend this to a friend!
Written by a customer while visiting jbl.com