Customer reviews from jbl.com
JBL - Charge 5 Wi-Fi Portable Wireless Speaker - Black
Average customer rating
4.2
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
16
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
12 out of
12)
Customer Reviews for JBL - Charge 5 Wi-Fi Portable Wireless Speaker - Black
Customer Rating
4
Good sound
on August 12, 2025
Posted by: Snayder
Your speaker worked well for me. It has some problems turning on, but nothing out of the ordinary.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound!
on June 13, 2025
Posted by: bpmilner
Great sound in a little package! The slightly larger woofer and Bluetooth 5.3 that the Charge 5 Wi-Fi provides is better than the regular Charger 5 which has a slightly smaller woofer and Bluetooth 5.1. It delivers rich defined bass. Love it!
Written by a customer while visiting jbl.com
Customer Rating
2
on March 20, 2025
Posted by: Loopskywalker
Appropriate name "charge" because that's what you'll be doing, constantly. The early charge speakers batteries lasted wayy longer. Everything just keeps getting cheaper... sound is good and looks cool so there's that.
Response from jbl.comBy Customer Support, March 26, 2025
Thanks for your feedback. It is possible that the battery of your JBL Charge 5 WiFi is losing its capacity. However, it is also possible that the battery is working correctly but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
sound euphoria
on March 16, 2025
Posted by: ino endio
from California
JBL is on its game when it comes to speakers. I have multiple products, from small the GO 3, and GO 4, to Party Box models. I bought this speaker because of the WIFI option. Connectivity was a cinch with the app. The nice part of using the internet as opposed to Bluetooth, is taking and receiving calls without interruption. The speaker “gauges” the room and adjusts accordingly.I bought a second Charge 5 WIFI to pair in stereo, and lemme tell you.. simply sound euphoria.!
Written by a customer while visiting jbl.com
Customer Rating
1
NO PARTYBOOST!!
on December 12, 2024
Posted by: Shop worker
Went to buy it for party boost and it does not support it. I do not use wi-fi because I'm outside in my shop and the wi-fi does not work in the shop. I'm sure its a fine product. Just not for me and the box should have said something about not working for party boost.
Response from jbl.comBy Customer Support, December 12, 2024
Thank you for your feedback. Our JBL Charge 5 WiFi does not support the PartyBoost feature. However, you can connect two JBL Charge 5 WiFi speakers using the JBL One App to create a stereo sound. In contrast, our standard JBL Charge 5 does feature PartyBoost.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Portable and Sound
on October 24, 2024
Posted by: Jack99
from Texas
I have a couple of these. I use them by the pool, when out on the boat, when playing a round of Disc Golf, pretty much everywhere I need toons. I can connect it to my phone, or even have connected it to my record player and it sounds great.
Written by a customer while visiting jbl.com
Customer Rating
1
Garbage.
on August 8, 2024
Posted by: Buckshot48
I bought this piece of junk charge 5 a little over a month ago. It doesn't sound good, battery life is 3-4 hours and now it won't shut off. The reset isn't working. They don't cover the charger port either. My old charge 4 blows the charge 5 away.
Response from jbl.comBy Customer Support, August 8, 2024
Thanks for your feedback, our JBL Charge 5 Wi-Fi has up to 20 hours of battery life. This may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Also if your unit is not turning off please try this troubleshooting step : While not charging press and hold the power button for 30 seconds. If this does not resolve the issue, please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Better sound
on May 30, 2024
Posted by: Freddyjaram
I bought a second unit because I found it is sounds better than the bluetooth version. For me it was a learning curve how to pair with my existing network. Pairing is slower than the previous version but the quality and flexibility of the speaker make worth it.
In the negative side, it is a lot scammers selling this product on line. I know it is not JBL fault but you need be aware where you buy and be sure it is the wifi model
In the negative side, it is a lot scammers selling this product on line. I know it is not JBL fault but you need be aware where you buy and be sure it is the wifi model
Written by a customer while visiting jbl.com