Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Chromebook Plus CX3402CB 14" FHD Touch i3-1215U 8GB 128GB UFS ChromeOS - Rocky Grey - Gray
Average customer rating
4.6
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
19
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for ASUS - Refurbished Excellent - Chromebook Plus CX3402CB 14" FHD Touch i3-1215U 8GB 128GB UFS ChromeOS - Rocky Grey - Gray
Posted by: Chicago888
Frequency of use:Daily
Verified Purchase:Yes
I love the build of this Chromebook Plus laptop. However, I have been having issues with it since I first started using it - namely, it would not power down properly. I would just get a blank white screen. I would also get the same white screen when I select "Restart". I have done several power washes to this Chromebook. It would behave for most of the day....until I power it down at night. Please advise!
Response from https://www.asus.comBy CLM, October 30, 2025
Dear Chicago888
Thank you for reaching out.
We do understand the inconvenience this may have caused if the Chromebook will not completely shutdown. To resolve this problem, disconnect the AC adapter and let the battery drain completely for 24 hours to clear the memory and reset the hardware to default settings. After doing this, reconnect your AC adapter, do not power on the Chromebook until the battery was charged. It will not power on if the battery was completely drained even if the AC adapter or charger is connected. Once battery is fully charged, boot up the Chromebook, ensure it has access to a stable and internet connection to automatically install any OS update, if available. If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand the inconvenience this may have caused if the Chromebook will not completely shutdown. To resolve this problem, disconnect the AC adapter and let the battery drain completely for 24 hours to clear the memory and reset the hardware to default settings. After doing this, reconnect your AC adapter, do not power on the Chromebook until the battery was charged. It will not power on if the battery was completely drained even if the AC adapter or charger is connected. Once battery is fully charged, boot up the Chromebook, ensure it has access to a stable and internet connection to automatically install any OS update, if available. If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dte239
Frequency of use:Daily
Verified Purchase:Yes
I have multiple Chromebooks as well as laptops, the Chromebooks have 4gb and the Chromebook Plus I purchased with 8gb was supposed to be an upgrade and faster but it's actually slower. It has12th Gen i3 processor... Not sure I'll keep it
Written by a customer while visiting https://www.asus.com
Posted by: kamran
Frequency of use:Daily
Verified Purchase:Yes
its a nice product for the price and chrome book with ease of use.
Written by a customer while visiting https://www.asus.com
Posted by: JoeWill
Frequency of use:Daily
Verified Purchase:Yes
Quality Build. Good audio. Wish screen had a touch sensitivity adjustment as sometimes there's no response.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I love how quick and compact it is. Also, the lighted keyboard is really great. I do not like how hot the bottom gets, you cannot place it on your lap, it's too hot.
Written by a customer while visiting https://www.asus.com
Posted by: EWalls
Frequency of use:Daily
Verified Purchase:Yes
My first Chromebook and I'm impressed! Very easy to navigate.
Written by a customer while visiting https://www.asus.com
Posted by: Wally286
Frequency of use:Daily
Verified Purchase:Yes
Awesome Chromebook for the price. Solid build. Backlit keyboard and 8 gb ram and 128gb drive.
Written by a customer while visiting https://www.asus.com
Posted by: mrice
Verified Purchase:Yes
Terrible, unpredictable touch screen with areas that aren't particularly sensitive. I find that I am using it less and less with each passing day. The design appears to be nice enough.
Response from https://www.asus.comBy CLM, April 9, 2025
Dear Mrice,
Thank you for your comment.
We certainly understand your concern regarding the issue with the touchpad. It is a smart device, if this is your first experience with this kind of touchpad, please allow some time to get use to the multi-touch function of the pad. In order to improve the touchpad responsiveness and stability, ensure the Chrome OS is up to date. Additionally, if you are accessing web applications, check if the Chromebook has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad. Also, try updating the ASUS Smart Gesture utility and try to configure the touchpad within the application.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your concern regarding the issue with the touchpad. It is a smart device, if this is your first experience with this kind of touchpad, please allow some time to get use to the multi-touch function of the pad. In order to improve the touchpad responsiveness and stability, ensure the Chrome OS is up to date. Additionally, if you are accessing web applications, check if the Chromebook has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad. Also, try updating the ASUS Smart Gesture utility and try to configure the touchpad within the application.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com