Customer reviews from Newair
NewAir - Nugget Ice Maker Countertop, 44 lbs in 24 hours Ice Machine Nugget, Self Cleaning Ice Maker Stainless Steel - Black
Average customer rating
2
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for NewAir - Nugget Ice Maker Countertop, 44 lbs in 24 hours Ice Machine Nugget, Self Cleaning Ice Maker Stainless Steel - Black
Customer Rating
1
Same squealing issue on two separate units
on September 21, 2026
Posted by: Matthew M
from Texas
I wanted to add my experience because another review here describes almost exactly what has happened to me with this ice maker.
I have now had two Newair Nugget Ice Makers develop the same problem. The first unit worked well initially, but eventually developed an extremely loud squealing noise that made it difficult to continue using. Newair replaced that unit under warranty, but I was told that the replacement would be a one-time courtesy.
Unfortunately, about nine months later, the replacement unit is now developing the exact same squealing issue.
When the machine works, I actually really like it. It produces plenty of nugget ice and does what I bought it for. The problem is that experiencing essentially the same failure on two separate units makes it very difficult for me to have confidence in the long-term reliability of this product.
Another reviewer reported going through multiple Newair ice makers with similar failures and was eventually told that a water pump needed to be replaced. I have not contacted Newair about replacing the pump on my current unit yet, so I cannot say whether that is the cause of my issue. However, after reading that review and seeing the same symptoms on two of my own units, I have very low confidence that replacing individual parts would provide a lasting solution.
For a countertop ice maker at this price point, I expected considerably better durability. Having the original unit fail and then having the replacement develop the same problem less than a year later is extremely disappointing.
Based on my experience with two separate units, I would not purchase this model again unless Newair addresses the underlying reliability issue.
Response from NewairBy Newair, Customer Service, September 22, 2026
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
on May 15, 2026
Posted by: No ice
from Cincinnati Ohio
Would rate 0 of I could. Lasted 13 months, auger broke, and they tell me only 1 year warranty. And won't even provide parts to get it fixed. It's the lowest quality appliance I have ever purchased.
Response from NewairBy Newair, Customer Service, August 5, 2026
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair
Posted by: Old School
Verified Purchase:Yes
Better than the previous model, however the ice capacity is smaller. Not much an issue, unless you have an immediate high demand.
Written by a customer while visiting Newair