Customer reviews from Masterlock.com
Master Lock - 1-3/16 in W Steel 3-Dial Combination Luggage Lock - Black
Average customer rating
1.7
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
4
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Master Lock - 1-3/16 in W Steel 3-Dial Combination Luggage Lock - Black
Customer Rating
2
Good. Better if we knew how to change code
on October 31, 2024
Posted by: Alan
from Australia
Nice small basic lock. Now if Master actually had a manual OR told you how to change the combination on their website, I'd rate it more highly. For those who keep asking: Unlock it, turn the u-piece 1/4 around and push down into the slot. Keep it down and turn another 1/4 around. Set the combo to what you want.
No, I would not recommend this to a friend.
Response from Masterlock.comBy CS Rep, Customer Service, October 31, 2024
We appreciate your feedback and apologize for your inconvenient experience with this product.
Master Lock is committed to improving the user experience on all our padlocks by enhancing functionality and ease of use. For more information regarding this product, or any others from Master Lock, please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN
Master Lock is committed to improving the user experience on all our padlocks by enhancing functionality and ease of use. For more information regarding this product, or any others from Master Lock, please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN
Written by a customer while visiting Masterlock.com
Customer Rating
1
Poor functioning
on October 11, 2024
Posted by: Mark51
Will not cycle through to change the combination! Just seen when I was searching for "help" apparently I am not the only one with this issue! I'd give it less than 1 star if this site would have allowed.
Response from Masterlock.comBy CS, October 13, 2024
We appreciate your feedback and apologize for your inconvenient experience with this product. For more information regarding this product, or any others from Master Lock, please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN
Written by a customer while visiting Masterlock.com
Customer Rating
1
Can’t change the initial 0-0-0 combination
on September 22, 2024
Posted by: 647D
from Los Angeles, CA
I won’t reset the combination out of the box. Stuck on 0-0-0 still.
No, I would not recommend this to a friend.
Response from Masterlock.comBy CS Rep, Customer Service, September 23, 2024
We appreciate your feedback and apologize for your inconvenient experience with this product. Master Lock does stand behind its product and if you could please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN we can provide assistance.
Written by a customer while visiting Masterlock.com
Customer Rating
1
Manual.
on September 18, 2024
Posted by: iwantmymanual
from Seattle
No manuals for how to change code. Please upload. Very unhappy.
No, I would not recommend this to a friend.
Response from Masterlock.comBy CS, September 19, 2024
We appreciate your feedback and apologize for your inconvenient experience with this product. For more information regarding this product, or any others from Master Lock, please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN
Written by a customer while visiting Masterlock.com
Customer Rating
1
on September 17, 2024
Posted by: David
from Elliot Lake Ontario Canada
just got it and it is a nightmare to set combo still have not been able to set it
Response from Masterlock.comBy CS Rep, Customer Service, September 23, 2024
We appreciate your feedback and apologize for your inconvenient experience with this product. Master Lock does stand behind its product and if you could please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN we can provide assistance.
Written by a customer while visiting Masterlock.com
Customer Rating
4
Great for basic security! Resetting confusing.
on August 5, 2024
Posted by: Kayla1988
from Birmingham, AL
I’ve had this lock for several months now, and it is perfect for keeping snooping individuals out of my bedroom. I simply bought a metal latch to attach to my door, screwed it in, and the lock attaches to the latch. Haven’t had any items come up missing out of my room since! However, to initially set the combination i do remember it being a bit confusing, and now that I need to reset it, I’ve had to come back to the website to refresh my memory on how to do it. That’s the only downside. Still a great choice, I’m sure it’s just my shotty memory!
I would recommend this to a friend!
Written by a customer while visiting Masterlock.com