Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,135 Reviews)
Rating breakdown 20,135 reviews
5 Stars
17,278
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,103 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Premium and features rich in a sleek format
on October 14, 2025
Posted by: Bijurk
[This review was collected as part of a promotion.] The flagship device from Samsung Galaxy series continues to amaze it users. With Galaxy AI at the core of it and with an up to date Android and One UI skin, this device is capable of in incredibly good response times and a brilliant display. It's a joy to use for daily activities while keeping the battery running for the entire day. Streaming is incredibly fast on my WiFi 7 access points with a high speed fiber internet.
Latest mobile broadband connections also provide high speed mobile data connectivity.
Camera is incredible with great night shots as well with its feature rich camera app.
Productivity apps on both Microsoft and Google ecosystem are very functional and coupled with the stylus provides an optimal experience. Still miss the old stylus features.
BTW, love using a Pitaka case makes it true sleekness appear in full glory.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love taking pictures. Love being able to edit easy
on October 14, 2025
Posted by: Kimmi
from Avon, Indiana USA
Expertise:Intermediate
Verified Purchase:Yes
Love the S25. It's greater than I expected l expected. Of course now another one is coming out. Oh well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra!
on October 16, 2025
Posted by: LongtimeGalaxygirl
[This review was collected as part of a promotion.] A Senior's Delight: The Galaxy S25 Ultra Experience
Enhanced Viewing Experience
• I love my phone!
• I'm an older American and the 6.9" screen let's me see details, better than any phone I've ever had!
AI-Powered Productivity
• Galaxy AI has so many cool features, from editing photos to researching and summarizing subject matter, proofreading reports and brainstorming new ideas that set me apart, making me a superstar at work.
Health and Wellness Tracking
• Managing my health with Samsung Health is a breeze too.
• I can monitor my blood pressure and heart rate, count my steps and monitor my sleep!
Smart Features and Automation
• Bixby still checks my messages, makes hands free calls and wakes me up from my naps.
• With just a few clicks, Modes and Routines manages my smart home by turning lights on/off, setting the temperature and even telling my sprinklers when to water the grass.
Overall Satisfaction and Future Outlook
• Overall my Galaxy S25 Ultra with Galaxy AI has giving me the gift of time.
• I love my Galaxy s25 Ultra with Galaxy AI!
• Can't wait to see what they come up with next!
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi there LongtimeGalaxygirl, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to know you are having such an amazing experience with your device, and finding so many amazing features that help you streamline so many of your daily tasks, and needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Better than advertised
on October 19, 2025
Posted by: JonahJJ
[This review was collected as part of a promotion.] Have had my galaxy s25 ultra for about 7 months and it's that best phone I've ever had. Battery life is amazing and galaxy ai is more useful than I realized.
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there JonahJJ, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with your device, and that you are loving the features of Galaxy AI for daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: No Name
Verified Purchase:Yes
No significant upgrade, features and phone experience is just the same.
Response from Samsung USBy R&R Team, October 20, 2025
Hello No Name, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to fully discover and integrate new features in to your usage. We have provided a link to the full manual for your device to help you with your exploration, including the capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your exploration of this amazing device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung Galaxy's
on October 21, 2025
Posted by: Jade2u
[This review was collected as part of a promotion.] Love my Samsung Galaxy s25 ultra, I have had nothing but my Galaxy phones, and I have tried other phones and I always come back to my first Love. I love the apps that are offered with my phone, and it's easy to navigate around in my phone. I use it for everything, from streaming movies on long flights, to games when I have some downtime. The Samsung AI is a feature I am getting use to, for photos and videos.
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Jade2u, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you ar eloving the features and capabilities of your device. We have provided a link to the complete manual for your device to help you with the discovery of your device, especially Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Good all rounder phone
on October 21, 2025
Posted by: T13N
Expertise:Expert
PROS: Gorgeous anti-reflective 6.9" display that's fantastic for viewing content. I'm amazed by how light the phone feels in hand despite its big display. The S Pen is incredibly useful in taking notes and drawing sketches. Performance is responsive without the phone heating up too much. Battery life holds up for a whole day or two depending on what I'm doing. And One UI 8 is very customizable with lots of productivity features such as Samsung Dex that I really enjoy using. A solid all rounder phone overall.
CONS: I'm very disappointed with the removal of bluetooth from the S Pen. I love using Air Actions to control media and now that's gone. I can use my Galaxy Watch but that's not as convenient as a bluetooth S Pen. In fact, more features should've been added—not removed, to highlight the pen. And there's still room for improvement to camera hardware. Nighttime photos and videos still come out noisy compared to competing phones. This could be fixed with bigger sensors. I hope these can be addressed in the Galaxy S26 Ultra.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, October 23, 2025
Hi there TI3N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced display quality, speed, and battery life of your device. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
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Written by a customer while visiting Samsung US
Posted by: Will
Expertise:Intermediate
Verified Purchase:Yes
Really good phone. The speed and display quality is really good! The only thing that bothers me is the app optimization. Sometimes apps close when I didn't want them to. But I do not think that's a Samsung thing that's a apps engineering department thing.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US