Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,823 Reviews)
Rating breakdown 23,823 reviews
5 Stars
20,437
4 Stars
2,620
3 Stars
451
2 Stars
143
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Worth the price
on May 2, 2026
Posted by: danc48
[This review was collected as part of a promotion.] The hardware has been great. I've been kind slow at picking up the galaxy a1 features but they seem useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is truly impressing
on May 4, 2026
Posted by: Soyteo
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the ultimate synthesis of raw power and sophisticated design, featuring a refined titanium frame and a massive 6.9-inch Dynamic AMOLED display that pushes the boundaries of immersion. While the hardware—headlined by the blazing-fast Snapdragon 8 Elite and a versatile 200MP camera system—is undeniably impressive, the true magic lies in the Galaxy AI integration.
This isn't just about smart features; it's about a phone that anticipates your needs. From Now Brief, which greets you with a personalized daily snapshot of your world, to Cross-App Actions that let Gemini handle complex tasks across multiple apps simultaneously, the S25 Ultra feels like a true digital partner. Whether you're using Note Assist to instantly organize chaotic thoughts or the AI Audio Eraser to polish your video content, the Galaxy AI transforms this device from a simple smartphone into an indispensable productivity and creativity hub.
This isn't just about smart features; it's about a phone that anticipates your needs. From Now Brief, which greets you with a personalized daily snapshot of your world, to Cross-App Actions that let Gemini handle complex tasks across multiple apps simultaneously, the S25 Ultra feels like a true digital partner. Whether you're using Note Assist to instantly organize chaotic thoughts or the AI Audio Eraser to polish your video content, the Galaxy AI transforms this device from a simple smartphone into an indispensable productivity and creativity hub.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but.
on February 12, 2025
Posted by: Coverter33
[This review was collected as part of a promotion.] I love all the new AI features and the size. I had the galaxy s24 and it was to small for me. But the galaxy s25 ultra seem just right i love how fast everything works and moves the screen looks so clear my only problem is that the S pen is no longer Bluetooth. Was a little disappointed but it's one feature I can do without I guess. I hope in the future that a stand alone will be available to purchase. Other then that amazing phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pleasantly surprised!
on February 15, 2025
Posted by: Kevvy11
[This review was collected as part of a promotion.] I have enjoyed setting the phone up having come from the Flip 4, there are alot of differences between the two. It has taken some time to get used to the size of the phone in comparison but at the time I wanted a phone that was smaller and it worked for my needs.
My biggest takeaway so far is the battery! Before I knew around 5pm I would be running low on power but with this, I am charging it every other day! I am enjoying the larger screen and the ease of use when typing messages or emails.
AI has been helpful as I am just starting to incorporate that into my daily use but it is fast and responsive for anything I have asked.
I have noticed I don't really use the S Pen but that doesn't suprise me as not having one before I have yet to see the need, but it is nice knowing I have it as an option.
There are alot of customizable features that I find myself trying to see if they work for me, and most I have kept as they seem to work well. One of those is having the same finger on each hand to unlock the phone. I never really thought about it until I set it up and now it makes sense as you don't have to even think about how to unlock your phone.
I also enjoy the sound when listening to music, I am very suprised at how well the speakers actually sound on this phone and how loud they are.
Overall I really like the phone, it takes fantastic pictures, and just functions as you would expect for someone coming from a lesser phone.
My biggest takeaway so far is the battery! Before I knew around 5pm I would be running low on power but with this, I am charging it every other day! I am enjoying the larger screen and the ease of use when typing messages or emails.
AI has been helpful as I am just starting to incorporate that into my daily use but it is fast and responsive for anything I have asked.
I have noticed I don't really use the S Pen but that doesn't suprise me as not having one before I have yet to see the need, but it is nice knowing I have it as an option.
There are alot of customizable features that I find myself trying to see if they work for me, and most I have kept as they seem to work well. One of those is having the same finger on each hand to unlock the phone. I never really thought about it until I set it up and now it makes sense as you don't have to even think about how to unlock your phone.
I also enjoy the sound when listening to music, I am very suprised at how well the speakers actually sound on this phone and how loud they are.
Overall I really like the phone, it takes fantastic pictures, and just functions as you would expect for someone coming from a lesser phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new S25 Ultra is better than the rest! Amazing
on February 15, 2025
Posted by: AngieB
[This review was collected as part of a promotion.] The quality of this new phone is amazing with a great feel. You can feel the quality when holding. I previously had the S22 Ultra & before that I faithfully stuck with the Note phones. This phone is the best yet. The audio delete feature is a feature I have always needed & didn't know I needed! Super sleek design that is unlike any other. My profession is with social media, direct sales and marketing. Now working with my new phone, where I do 99% of my business, tasks, lives, training videos, the quality of my work has surprisingly increased. Sharp & crisp professional shows. I must multitask daily, I need to be in as many as 5 different apps at the same time. Trasnition between all of those apps is perfect, seamless! Thank you for helping my business take a step forward in a touch market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Seamless Symphony of Power and Innovation
on February 15, 2025
Posted by: Fjmarine
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra:A Seamless Symphony of Power and Innovation
The Samsung Galaxy S25 Ultra has arrived, and it's a powerhouse that pushes the boundaries of what a smartphone can do. This isn't just an incremental upgrade; it's a leap forward, seamlessly blending cutting-edge hardware with intelligent software features that enhance every aspect of the user experience.
Design and Display: The S25 Ultra inherits the sleek, premium design language of its predecessors, with a refined titanium frame and a stunning 6.9-inch Dynamic AMOLED 2X display. This screen is a visual masterpiece, boasting vibrant colors, incredible sharpness, and an adaptive refresh rate that makes everything from scrolling through your feed to playing the latest games buttery smooth.
Performance: Under the hood, the S25 Ultra packs the latest Snapdragon processor, ensuring lightning-fast performance for even the most demanding tasks. Whether you're multitasking between apps, editing photos, or diving into graphics-intensive games, this phone handles it all with ease.
Camera: The camera system on the S25 Ultra is a significant upgrade, featuring a 200MP main sensor that captures breathtaking detail and dynamic range. The improved telephoto lenses offer incredible zoom capabilities, bringing distant subjects closer without sacrificing clarity. And with enhanced AI processing, your photos will look their best, even in challenging lighting conditions.
Software and Features: The S25 Ultra introduce
The Samsung Galaxy S25 Ultra has arrived, and it's a powerhouse that pushes the boundaries of what a smartphone can do. This isn't just an incremental upgrade; it's a leap forward, seamlessly blending cutting-edge hardware with intelligent software features that enhance every aspect of the user experience.
Design and Display: The S25 Ultra inherits the sleek, premium design language of its predecessors, with a refined titanium frame and a stunning 6.9-inch Dynamic AMOLED 2X display. This screen is a visual masterpiece, boasting vibrant colors, incredible sharpness, and an adaptive refresh rate that makes everything from scrolling through your feed to playing the latest games buttery smooth.
Performance: Under the hood, the S25 Ultra packs the latest Snapdragon processor, ensuring lightning-fast performance for even the most demanding tasks. Whether you're multitasking between apps, editing photos, or diving into graphics-intensive games, this phone handles it all with ease.
Camera: The camera system on the S25 Ultra is a significant upgrade, featuring a 200MP main sensor that captures breathtaking detail and dynamic range. The improved telephoto lenses offer incredible zoom capabilities, bringing distant subjects closer without sacrificing clarity. And with enhanced AI processing, your photos will look their best, even in challenging lighting conditions.
Software and Features: The S25 Ultra introduce
Value
5
Written by a customer while visiting Samsung US