Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,823 Reviews)
Rating breakdown 23,823 reviews
5 Stars
20,437
4 Stars
2,620
3 Stars
451
2 Stars
143
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
The cure for the Note10.
on March 15, 2026
Posted by: Mmj777
[This review was collected as part of a promotion.] Finally I am able to move after the the note10. The S25 has all the same options plus I have dropped it like 3x onto the concrete with zero damage. Thank you Samsung for helping past my loss! I may even try the upgrade to the s26 since it only gets better from here. I have used the Galaxy AI and enjoy the exact detail and cornucopia of knowledge in specifics on almost every answer, if not known I am given clear locations on such knowledge. Once again not too shabby.
Value
5
Written by a customer while visiting Samsung US
Posted by: Carl
from Nh
Expertise:Intermediate
Verified Purchase:Yes
Wish they would fix the scroll for contact and put the alphabet back in and make it easier to get to thy letter category you need
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! The best phone!
on March 16, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love this phone and new Galaxy AI its awesome! Its the best one yet by far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone. Great features. Especially the ca
on March 17, 2026
Posted by: PurpleLover75
[This review was collected as part of a promotion.] Galaxy AI has changed the game by far. You can do several things with this feature. The search engine is very good.
Value
5
Written by a customer while visiting Samsung US
Posted by: ronS
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra is:
A polished, powerful flagship
With excellent display, performance, and cameras
But lacking major innovation
With excellent display, performance, and cameras
But lacking major innovation
👉 It’s one of the best phones you can buy—
just not the most exciting upgrade Samsung has ever made.
just not the most exciting upgrade Samsung has ever made.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Interesting Device
on March 26, 2026
Posted by: Justmythoughts11
[This review was collected as part of a promotion.] I have loved my Samsung Note devices for years and was hesitant to switch but i have to say I love all of the features they incorporated from the note series into this one. The upgraded features are really useful as well Galaxy AI is helpful without being annoying.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy phone experience so far!
on March 26, 2026
Posted by: Chip60
[This review was collected as part of a promotion.] I have been using Galaxy phones since 2009, this S25 Ultra is the best one yet. I was looking for an update for my S23 and I choose the S25 Ultra for it's larger size, the onboard stylus, and the much improved camera. I'm getting older so the larger screen size & fonts along with the stylus make it much easier to navigate and read vs my old phone. I do some nature photography as a hobby, so the enhanced camera features are big deal for me.
I was sceptical about Galaxy AI at first, but it has been a pleasant surprise. I have used its photography features as well as the webpage summary feature. It makes things a lot easier!
I'm really happy with the Galaxy S25 Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow phone
on March 30, 2026
Posted by: Joemama
[This review was collected as part of a promotion.] Phone is very slow, for the cost of what I paid for it does not match. Has a hard time staying update or fighting off scam calls or scam alerts itself.
Value
1
Response from Samsung USBy R&R Team, April 2, 2026
Hey Joemama, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed of your device, and we recommend adjusting the refresh rate as the first step. We have also provided a link to the Samsung Support Team to assist you further with the call and message screening you believe should be in place. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US