Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(23,823 Reviews)
Open Ratings Snapshot
Rating breakdown 23,823 reviews
5 Stars
20,437
4 Stars
2,620
3 Stars
451
2 Stars
143
1 Star
172
86%of customers recommend this product. 
(
1,128 out of 1,314
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1 out of 5
1
Not as expected
on January 1, 2026
Posted by: Hassan
from MA
Expertise:Expert
Verified Purchase:Yes
Phone getting heated, didnt look and work like a brand new phone but a refurbished phone
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Hassan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we would love tohelp you resolve any frustrations you are experiencing with your device. We have provided a link to a guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unlocked 1T S25Ultra
on January 1, 2026
Posted by: Mistercr0wley
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
Much faster. However, wish options a d apps would be completely reset. Help us find the options easier instead of burying them deeper or moving them. Allow options that we don't want (Bixby) to be completely removed.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Mistercr0wley, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced processing power of your device. We have provided a link to the complete manual for your device to help you discover the different setting options, and disable any features you are not finding useful for your needs. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone. Great purchase!
on January 12, 2026
Posted by: Anonymous
from Ogden, Utah
Expertise:Expert
Verified Purchase:Yes
The phone works great. Screen is amazing and the speed is out of this world. I love it! I love the way it feels in my hands and the pictures are the best they have ever been!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 12, 2026
Hi there BlackRob78, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features and processing speed of your device. We would love to hear from you again in the future any time you have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone S25 Ultra
on January 15, 2026
Posted by: KSSHE
from Erie PA
Expertise:Intermediate
Verified Purchase:Yes
I have been using this device for almost a month now. This is truly a flagship experience. Loved it!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi KSSHE, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the amazing features and capabilities of your device, and that it feels like a true flagship. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 20, 2026
Posted by: Lolo
Expertise:Beginner
Verified Purchase:Yes
Love it.still trying to figure the out phones capabilities.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Lolo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear how much you are loving your new phone. We have provided links to resources to help you discover all of the amazing enhancements to your device, as well as align the settings to your usage, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The quality that I'm used to.
on January 23, 2026
Posted by: D1TXFish
from WA
Verified Purchase:Yes
Upgraded from the galaxy S22 ultra to this galaxy S25 ultra. I'm very pleased with the increased durability. The other features are about the same. The camera, is of course, very good quality. The telephoto lens seems to want to autofocus a bit more, maybe this setting can be turned off. I always put the protective screen, over the front glass, this seems to still mess with the fingerprint scan. Facial recognition is still very accurate. With normal weekday use, the phone battery lasts into the fourth day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 23, 2026
Hey D1TXFish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are pleased with the enhanced capabilities of your device, particularly feeling the durability. If you are using a screen protector with your device, as you mention, you may want to enable the touch sensitivity setting to ensure easier use with the fingerprint reader. We have provided a link to an article to help you with the different camera settings for the auto focus you mention, as well as a link to the complete manual to help you with all the different settings. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance with your settings through chat. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A nice change of pace
on January 24, 2026
Posted by: Beepboo
from Illinois
Verified Purchase:Yes
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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