Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(20,132 Reviews)
Open Ratings Snapshot
Rating breakdown 20,132 reviews
5 Stars
17,276
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,101 out of 1,276
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
S25 ultra
on January 20, 2026
Posted by: Lolo
Expertise:Beginner
Verified Purchase:Yes
Love it.still trying to figure the out phones capabilities.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Lolo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear how much you are loving your new phone. We have provided links to resources to help you discover all of the amazing enhancements to your device, as well as align the settings to your usage, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A nice change of pace
on January 24, 2026
Posted by: Beepboo
from Illinois
Verified Purchase:Yes
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 26, 2026
Posted by: Mansur
from New-york
Expertise:Expert
Verified Purchase:Yes
I really liked it, it's a beautiful phone, it works well, the battery is good, the design is beautiful, the processor is unique, it works fast, it doesn't heat up.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hello there Mansur, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you have liked your new phone and found have it beautiful, the battery long-lasting, and that it has great processing speed and power. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra world traveler.
on January 28, 2026
Posted by: Patricia
Verified Purchase:Yes
I and everyone I know love the Samsung S25 Ultra. It has traveled all over the world
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi there Patricia, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you have loved this new device, and that it has been such a great travel companion for you. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A STRONG UPGRADE FROM FLIP 4... Impressive.
on February 2, 2026
Posted by: MJF1800
from Ft. Myers, Florida
Expertise:Intermediate
Verified Purchase:Yes
This S25 Ultra is A STRONG UPGRADE FROM my FLIP 4. The FLIP 4 was a great phone and served me well. This S25 Ultra is on a different level. There speed is impressive, the photo quality and capability is very impressive, the S Pen is more useful than i thought it would be. I usually don't get too pumped up over phones but I can say that this is a very significant upgrade and I'm very happy with it. The journey is just beginning.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there MJF1800, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the upgrade to this device from your previous phone, and that you are finding so many amazing capabilities and accessories during your usage. We have provided a link to the Ssamsung Support Team for your convenience if you have questions as you continue using your device. We apprecaite you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great flagship phone
on February 12, 2026
Posted by: JAYKATYTX
Expertise:Expert
Verified Purchase:Yes
This phone is easy to use and responsive. The 5G service on VZW is not worth keeping the 5G on all the time, so I have it set to 4G only. This really improves battery life. Bluetooth pairing is bit quirky especially with older devices. Already received a few updates so the security seems to be current.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hello there JAYKATYTX, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are finding this device easy to use, and reliable to last throughout the day during usage with the enhanced battery. We have provided a link to an article to help you with the Bluetooth connection you mention. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on February 22, 2026
Posted by: Zeke
Expertise:Expert
I love my Samsung I'm so happy I'm back to my galaxy 💜
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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