Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(19,912 Reviews)
Rating breakdown 19,912 reviews
5 Stars
17,129
4 Stars
2,157
3 Stars
373
2 Stars
116
1 Star
137
87%of customers recommend this product.
(
994 out of
1,146)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Good, but more wanted
on July 2, 2025
Posted by: EhhReviewz
[This review was collected as part of a promotion.] The phone is nice, but the overall experience doesn't feel crazier than the s22 ultra. The Galaxy AI isn't doing much and I feel that it's lacking at times compared to the pixel. It is nice that they added log to the camera. Overall, I'm satisfied with the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Utra
on July 10, 2025
Posted by: Ghostrider
[This review was collected as part of a promotion.] I've had the s25 ultra for a couple of days now. And let me tell you, it's hand's down better than the s24 ultra. More feature rich, faster, the new galaxy ai is great and helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The products is good me
on July 10, 2025
Posted by: vnydia1024
[This review was collected as part of a promotion.] The product is nice and I like that I want one. I hope get one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra
on October 8, 2025
Posted by: 876705
[This review was collected as part of a promotion.] My experience with this phone has met all my expectation. As far as the AI I'm very thrilled with it and looking forward to continue my relationship with Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Decided to Upgrade
on October 29, 2025
Posted by: Patch2377
[This review was collected as part of a promotion.] Just upgraded from the 24 Ultra, and am so for loving the 25 Ultra. The Galaxy AI so far has been great. I never really actively used it on previous phone, but have really enjoyed starting to really see what it can do.
Value
5
Written by a customer while visiting Samsung US
Posted by: Javier O
Verified Purchase:Yes
I "upgraded" to the s25 ultra from my s23 but its been a terrible upgraded. Being in sales I need to see people calling, texting me but there's a bug on the new galaxy s25 ultras where you can't see notifications on a locked screen. Checked all my settings and its definitely a bug, its documented online and samsung ignores and does nothing. Whoever though hiding notifications in a locked screen obviously doesn't work... I wish I could go back to my s23 ultra
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from Samsung USBy R&R Team, November 7, 2025
Hey there Javier O, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating and disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can assist you directly through chat in ensuring your device operates as intended, and the settings are aligned to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I would like another one
on November 11, 2025
Posted by: Kristierich53
[This review was collected as part of a promotion.] I just love the phone it did almost everything I just really enjoy it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the greatest phone i used ever
on November 24, 2025
Posted by: Mayankprajapati
[This review was collected as part of a promotion.] Ai is very good ,vamara and processor is excellent
Value
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Mayankprajapati, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so amazing for your usage, and that the camera and processor are so excellent. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US