Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,802 Reviews)
Rating breakdown 23,802 reviews
5 Stars
20,424
4 Stars
2,614
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
How to remove built-in spam
on November 30, 2025
Posted by: Dana
How to remove each/all the spam screens & text messages that come with the device, out of the box.
They are driving me crazy!!!
They are driving me crazy!!!
Response from Samsung USBy R&R Team, December 1, 2025
Hey Dana, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterruped usage of your device is to you every day. We have provided a link to an article to help you with any pop-up ads you are experiencing, and to the complete manual to help you adjust the message and other settings to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Custom and solid tech
on December 7, 2025
Posted by: Jqowodj8
[This review was collected as part of a promotion.] I just swapped from the galaxies main co.petitor and this feels like a complete upgrade. So much customization options that work perfectly for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 6, 2025
Posted by: JR3368
from CA
I so happy about this product, performance and colors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on March 23, 2025
Posted by: Maninblack89
This battery life in this phone leaves a lot to be desired. My S22 Ultra performed better. I've had it for 2 weeks, and it doesn't charge regardless of performance settings, screen brightness, etc. I have to turn it off to get it to charge. It also gets extremely hot while I'm attempting to charge or even if I'm listening to Spotify with it in my pocket.
Response from Samsung USBy R&R Team, March 24, 2025
Hey there Maninblack89, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that the battery life is a crucial part of your experience of your device, and we would love to help you resolve this matter. We have provided a link to a troubleshooting guide to help you with the battery charging and temperature of your device. We have also provided a link to the Samsung Support Team to help you if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond my expectations!
on February 7, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] To infinity and beyond! Great device and no complaints from me. From the stylist pen to the Ai outstanding performance. I can't forget about the battery life as well amazing product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing...
on February 14, 2025
Posted by: Dave
from Reno, NV
Expertise:Intermediate
Not impressed. I want my phone (Galaxy Note Ultra 20) back. I held out trading in or purchasing new because I loved my phone and it's features, and they stopped making the Note series (I've had every model since they came out) It's like they added a bunch of features, and removed all the good stuff from previous models. Like, yesterday I went to take a family picture only to find the pen doesn't work... that's literally the only reason I want the pen. There's no flip covers available for these. I work in the trades, and that is a must to protect the screen. I'm so disappointed. I really just want my old phone back. I've been a Samsung loyal customer since the first Galaxy. I think I will start checking out other manufacturers. I really wanted to give it 1 star, but the phone does work so far. Also, their Shop App is pretty glitchy and I ended up getting a white case instead of a black case.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi Dave, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you love your device as much as possible and find ways to have all of the functionality you are seeking. We have provided a link to an article to help you with the functionality of the redesigned S Pen for this device. We have also shared a link to the full device manual to help you discover features of voice controls and hand gestures to control the camera of your device. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's a pretty good device...
on February 26, 2025
Posted by: Shaze79
[This review was collected as part of a promotion.] It's a pretty good device. It's lightning fast and most things are intuitive. Do not Disturb is now more complicated than on previous versions and I honestly like the old version better. The audio eraser seems to be an interesting new feature although I haven't had the opportunity to use it much as of yet. When I do need it, it will be an awesome function to have. The spell checker is not very good and I used to be able to highlight a word and it would suggest a replacement, I would very much like that feature back.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad photo quality
on March 14, 2025
Posted by: Laza
The worst photo quality ever. If you buy this phone you are downgrading.
Response from Samsung USBy R&R Team, March 14, 2025
Hey there Laza, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the camera of your device is to you, and we would love to help you troubleshoot the photo and video quality of your device. We have provided links to a few articles to help you adjust the settings and ensure the camera operates as intended. We have also shared a link to the Samsung Support Team if this experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US