Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,805 Reviews)
Rating breakdown 23,805 reviews
5 Stars
20,425
4 Stars
2,616
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Almost Perfect
on May 13, 2025
Posted by: LovelyXYZ
Expertise:Expert
An almost perfect smartphone that has lots of things including the AI features that help me a lot. The only downgrade of it to not make the phone it perfect is removing the sPen Bluetooth. I used to do lots of things with it.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi LovelyXYZ, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features of your device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual that also highlight the hand gestures and voice command you can use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy it
on May 19, 2025
Posted by: DDelk
from Chicago
Expertise:Intermediate
This phone sucks I shouldn't have upgraded. Sometimes I can't press buttons on the screen, the front Camara puts a filter on my selfies that I have yet to figure out how to remove it, my whole home screen that shows the time and temperature just disappeared way to many glitches
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi DDelk, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided a link to an article to help you with the camera settings and features of your device. We have also shared links to the full device manual to help you with additional settings, and to the Samsung Support Team to help resolve the frustration with the software changes. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra Reviewed!
on October 16, 2025
Posted by: CLOUDMONKEY
[This review was collected as part of a promotion.] As of my last update in October 2023, the Samsung Galaxy S25 Ultra has not been officially released or announced, so there are no concrete reviews or specs available for that model. However, if you're referring to a future release, like a Galaxy S24 Ultra or a rumored S25, I can offer some general trends and features we might expect based on Samsung’s previous launches in the Galaxy S series.
What to expect based on previous Galaxy S Ultra models (like the S23 Ultra):
1. Design: Samsung's Ultra models tend to have a premium, sleek design with glass backs, aluminum frames, and large displays. Expect an edge-to-edge Dynamic AMOLED display with minimal bezels, possibly with a higher refresh rate (up to 120Hz).
2. Camera: The Ultra models often push the envelope in terms of camera tech. We can expect high-end sensors, advanced zoom capabilities (100x Space Zoom, for example), and AI-enhanced photography. Samsung is known for great night mode and portrait shots as well.
3. Performance: Samsung’s Ultra models typically use the latest Snapdragon or Exynos processors, depending on the region. Expect top-tier performance for gaming, multitasking, and productivity.
4. Battery: The S Ultra phones generally come with large batteries (5000mAh or above) and fast charging, along with support for wireless charging and reverse wireless charging.
5. Software: Samsung has been improving its One UI software, so the S25 Ultra would likely run a refined version of One UI on top of Androi
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on November 17, 2025
Posted by: SweetRenee
[This review was collected as part of a promotion.] I love the S25 Ultra. I really do. Previously, I had the S21. I was waiting for an upgrade to come out with the rounded edges and good reviews on the battery.
The storage options are fabulous; 256, 512, & 1 TB. So are many of the other options.
The storage options are fabulous; 256, 512, & 1 TB. So are many of the other options.
Here is what I would like to see Samsung change: it would be great to have the option to keep the screen from timing out, and going dark, while you were on a phone call but you're not holding your phone - it's lying down on something. The screen goes blank after about 10 to 15 seconds. This happens regardless of what you have the display settings set on. This was the case on previous phones, as well. I would also like to see the option to completely disable Bixby become available. I don't use it and I feel like it takes up extra space. Samsung should also consider bringing back the option to use extra storage with their devices. This went away,without explanation, sometime around the Galaxy 10. Samsung is also no longer giving customers a cube when they purchase a phone. Finally, device care, at least for me, could be more user friendly.
I gave this phone four stars because there is so much that is great about it - the camera, the magnificent vivid colors, the battery, and so much more. The Galaxy series are awesome phones- which is why I have owned so many of them.
However, like I said, there is always room for improvement!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. Crisp, clean and big.
on November 30, 2025
Posted by: Mikey9
[This review was collected as part of a promotion.] I love the Galaxies. I always get Ultra for the size, and higher gb for gaming, pictures and everything really. The Galaxy AI is new and taking some time to get use too but it's helpful. Love the Quality, do wish it had more color variations. Overall no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on November 30, 2025
Posted by: Ultra4Ever
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is the best phone out there. I switched from an S23 Ultra which I owned for 2 years because of the new Galaxy AI and I wasn't disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the greatest phones ever!!!!
on April 22, 2026
Posted by: Chad777
[This review was collected as part of a promotion.] Works and charges VERY fast. Its very versatile, you can open 3 apps at a time. Camera light is very bright lights up entire room. Ear buds fit snug in your ear, and has amazing sound quality. Galaxy Ai edits photos and compacts information, so you can do less reading. Helps you find items by simply double clicking tab. Gives you the option to edit almost anything. Such a fun phone, worth every penny 🫡🤔🙄
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
extraordinary camera functions love it, galaxy ai
on April 26, 2026
Posted by: AkRaver30
[This review was collected as part of a promotion.] galaxy ai is vest among the camera functionality as well as the personalization capacity of this device, we've long come from the times of having to Bluetooth ringtones, or find ways to customize the very thing that started as a cellphone now is essentially a pocket sized computer that is easily accessible and usable for anyone thats technologically inclined and willing to learn. many things can be accomplished with this device from filling out files for work to sandbox developer experiences, to taking the best of any kind of photography to cinematic level videos at the snap of a finger. Will always buy and utilize Samsungs products.
Value
5
Written by a customer while visiting Samsung US